Operations | Monitoring | ITSM | DevOps | Cloud

How do you enable a team of 100 engineers to effectively support 300+ critical applications across five hosting platforms? At Thomson Reuters, we turned to AI - not as a buzzword, but as a genuine force multiplier. Experience our journey of transforming traditional IT operations into an AI-augmented powerhouse, where Datadog, ServiceNow, and custom AI solutions work in harmony to create a next-generation control plane. We'll share real victories, honest challenges, and practical insights from our mission to build a more intelligent operational framework.

LLM APIs offer groundbreaking potential, but also present challenges such as response latency, hallucinations, and service instability. In Japan, where telephone communication remains crucial for business, these issues present significant barriers to the introduction of LLM-based applications. Despite being a relatively young startup, we have developed and deployed an LLM-based telephone service with over 40 million calls.

At the 2025 DASH Keynote and be the first to experience Datadog's latest product innovations. This year, we're unveiling next-generation observability features, innovative ways to secure your AI workloads, and powerful agentic AI capabilities throughout the Datadog platform. Discover the new ways your teams can observe, secure, and act in the age of AI.