Data is the lifeblood of modern organizations. Since data helps teams make better decisions and provide a competitive edge, it’s also a target of bad actors looking to steal sensitive information or launch ransomware attacks. From software vulnerabilities and weak authentication mechanisms to malware and inadequate access controls, there’s no shortage of ways for hackers to infiltrate networks and gain access to mission-critical data.

Modern, distributed application architectures pose particular challenges when it comes to coordinating incident management. DevOps, SREs, and security teams—often spread out across separate locations and time zones, and equipped with limited knowledge of each other’s services—must work quickly to collaboratively triage, troubleshoot, and mitigate customer impact.