Mattermost’s mission is to make the world safer and more productive by developing and delivering secure, open source collaboration software that is trusted, flexible and offers fast time-to-value. Mattermost’s first product is a collaboration platform built to accelerate DevOps workflows in high-trust environments by offering secure messaging across web, desktop and native mobile devices.

Jira Service Desk offers a variety of reports to help you track vital metrics, including SLAs, time to resolution, customer satisfaction, and performance trends.

Learn how to set up the email channel in Jira Service Desk so customers can raise requests and reply to agents right from their inboxes.