Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Product Keynote: Jira Service Desk, Opsgenie, Statuspage

Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.

Resolve Incidents Faster: Transforming Your Incident Management Process

Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?

Beyond IT: How to Use Jira Service Desk for Non-Technical Teams

Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.

DevOps vs. Compliance: A Guide to Having it All

Atlassian product teams use a blend of agile and DevOps practices. But there are still SOX and ISO compliance standards to meet when it comes to change management. What's a modern dev team to do? Join Guy Herbert, Atlassian's IT compliance lead as he shows how we combine peer review and build testing with a new approach to compliance in order to deliver customer value quickly while meeting our compliance obligations.

How to Create Jira Custom Fields - Demo Den April

Jira Product Manager demonstrates how to create custom fields in Jira Cloud in this month's Demo Den - a monthly feature demo brought to you by the makers of Jira Software Cloud. Nathan Sturgess showcases how to create custom fields in both classic and next-gen. See how much easier it is in next-gen. Also hear the answer to the Spicy Question of the Month: “Is Jira turning into Trello?” (Hint: it’s not).

GrooveHQ: Online Customer Support at its Best

Businesses all over the world, especially small ones, always struggle with support software. With limited resources, it becomes difficult for them to manage different types of emails and they end up with more work than they can handle. The lack of proper support software has many negatives with companies not being able to cope up with the entire workload. This is one of the main reasons why there is so much demand for online tools like Groove.

New Integrations Directory enables your team to do better work, faster

Integrations enable you to unlock the full power of Mattermost by extending the platform to make your team even more productive. Customizing Mattermost this way enables privacy-conscious organizations to collaborate even more effectively, saving time and money without compromising on security.

Atlassian acquires AgileCraft to scale agile to the enterprise

We’ve heard from our enterprise customers that these problems are really hard to tackle – and they need our help along the way. That’s why we’re excited to share we’ve entered into an agreement to acquire AgileCraft, a leader in enabling scaled agile transformations. Many Atlassian customers, including AT&T, Anthem, NCR, TIAA, and Duke Energy trust AgileCraft to scale their teams’ agile practices.