Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Building an AI-powered IT infrastructure

From an enterprise IT perspective, AI continues to prove its worth, as it makes an IT admin's life easier by automating help desk operations and providing real-time insights about potential security incidents, offering conversational assistance for efficient management of help desk requests, and providing preemptive solutions to customers’ problems using predictive analysis.

Broadridge Financial uses Mattermost for secure enterprise-grade DevOps collaboration

After moving to Mattermost, a major financial services firm was able to increase developer productivity and organizational alignment without compromising on security. For years, the firm had been relying on a well-known instant messaging application for enterprise communication. Not only was the platform nearing its end-of-life, it fell short elsewhere for several reasons: conversations were slow, chat histories weren’t always persistent and compliance was difficult to achieve.

Mattermost Joins Google's Inaugural Season of Docs Program

At Mattermost, we believe in the power of open source software and open companies. To this end, we’re thrilled to announce that we’ve been accepted into Google’s inaugural Season of Docs, a new program designed to highlight the promise of open source technology while raising awareness of the critical role docs and the technical writers who create them play in the success of open source projects.

Introducing Zia, the conversational virtual support agent for ServiceDesk Plus

Have you ever felt that having an extra set of hands in your service desk could relieve you of those trivial tickets? Have you ever wanted someone who could respond to questions when you’re busy putting out fires in your IT, or someone who could help an end user fix their printer when you’re midway through a change implementation? But then, there are always budget constraints that prevent you from getting the extra help you need, right?

Introducing Mattermost Academy: Our Free Online Training Program

At Mattermost, we built an intuitive workplace messaging platform that all kinds of teams can use productively right away, regardless of technical prowess. That said, we understand that learning new platforms isn’t always the easiest thing in the world. Some Mattermost users will have longer learning curves than others, and that’s perfectly okay. We all march at different speeds.

Using premortems to calm your nerves and nail that big project

Can you ever say with certainty that your project will be a success? Nope. You can’t. But running a premortem – a thought exercise in which you imagine what could go wrong and decide how to prevent it – in the early or middle stages of your project goes a long way.