IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports.
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3 reasons you fail at communication in the workplace and how to improve
A no-BS guide for people who suck at communicating with coworkers. Which means you. Also, me.
The Mattermost team's 10 favorite productivity hacks
We use Mattermost every day, and our team has found many shortcuts and hacks to maximize our productivity. And since we spend the bulk of our days collaborating in Mattermost, we’ve found many ways to save time in Mattermost. Some of these shortcuts only save a few seconds. But when you’re doing something dozens of times a day, not only does a few seconds really add up, it can also keep you from getting distracted from more important tasks and decisions.
Our not-so-magic journey scaling low latency, multi-region services on AWS
Engineering stateless, high-availability cloud services comes with juuuuuuust a few challenges. Here’s how we (eventually) slayed the dragon.
Service request: Simplified employee onboarding (Cloud)
Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.
Power Up Jira Service Desk With Apps
Jira Service Desk's customizability is no secret—there are over 800 apps and integrations in the Atlassian Marketplace. So, what are the top ones across ITSM and customer support?
Setting up Zia, your service desk's conversational virtual IT support agent [Webinar]
The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.
What's Jira? (Cloud)
Discover Jira Cloud, how you use it and get around in it.
Mattermost 5.11: New remote CLI tool, hackfest winners, free online training, and more
Mattermost 5.11 includes platform improvements that will help your team get more done in less time. Try these new features by downloading Mattermost 5.11 today. Since it includes security updates, upgrading is recommended.
Service request: Simplified employee onboarding
Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.