Operations | Monitoring | ITSM | DevOps | Cloud

Too often, complexity means confusion — and confusion is your worst enemy when it comes to efficient incident response. We recently found that poor incident management practices (like confusion about what to do or how to escalate an incident) can cost companies as much as $18 million a year.

For many software engineering teams, most testing is done in their CI/CD pipeline. New deployments run through a gauntlet of unit tests, integration tests, and even performance tests to ensure quality. However, there's one key test type that's excluded from this list, and it's one that can have a critical impact on your application and your organization: reliability tests. As software changes, reliability risks get introduced.

As if coordinating multiple team members and competing deadlines wasn’t hard enough, project managers often face another daunting task: which project management tool facilitates better dev-to-dev collaboration? Today, we’ll be looking at two of the leading project management tools, Jira and Trello. On the surface, these two options appear relatively similar, but each tool offers its own unique capabilities.

It is important to monitor Heroku applications’ performance to ensure their productive and stable operation. In this article, we will talk about what tools Heroku provides for monitoring applications, which are the most important metrics to monitor, and how MetricFire can help you with this.

In our last installment, we covered the myriad of new UI changes added to Cycle’s portal. In this part, we walk through five of the tough engineering choices made when developing the new interface, discussing the alternatives that were considered, and shining a light on some of the technology our engineering team utilizes today.

In the fast-paced and demanding world of IT, every tool that saves time and simplifies tasks is worth its weight in gold. Today, we're going to explore how PowerShell scripts can be utilized to automate the installation of Office 365, a critical operation that can save you countless hours in the long run. In fact, with a well-written script, you can manage installations across an entire network from your desk.