Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on DevOps, CI/CD, Automation and related technologies.

Improve, enforce, and ensure microservice quality

Is microservice quality a focus for your team this year? Perhaps you’re looking to improve your service performance. Maybe you feel like your organization needs better ways to enforce best practices or ensure that service quality doesn’t degrade over time. Let’s take a look at these three areas and share some concrete recommendations for strengthening your services and creating a long-term culture of quality.

Round Robin Escalation: An Efficient Way to Distribute On-Call Responsibilities

Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.

Bridging the gap between Engineering and Customer Support during incidents

Customer trust and satisfaction are the most important currency your business can own. No matter how brilliant your product, without happy customers your business will struggle. When everything is running smoothly, it’s easy to feel that heady dose of customer love. It’s when things break during an incident that these relationships are really put to the test.

Where can IT process automation make a real impact? | Resolve

Is your IT department buried in service desk requests or incident response tickets? Is your IT Operations team scrambling to assess and isolate a network application problem? In this video Resolve CEO Vijay Kurkal explains how automation can help clean up the mundane service desk tasks and communication while freeing up your ITOps resources to do more meaningful work by providing automation solutions for auto-remediation, provisioning, observability and much more.

Introduction to various Kubernetes dashboards by @Saiyam Pathak

In this session, Saiyam Pathak, Director of Technical Evangelism at Civo will discuss various Kubernetes dashboards that can be used to view the cluster and its related metrics and discuss the benefits of each. Saiyam will also look into the Kubernetes dashboard, Skooner, Headlamp, Lens, and Octant.

Ribbon Connect for Operator Connect

The Fastest Way to Enable Microsoft Operator Connect Operator Connect uses an API-centric integration model to enable service providers (operators) to deliver telecom services to Microsoft Teams customers. Ribbon Connect for Operator Connect takes the complexity out of that integration process, it accelerates time to market and eliminates the need for providers to initiate significant IT programs. Ribbon Connect also provides web portals and automated workflows that make it easier for businesses to get engaged with a provider and deploy telecom services.

High Scale Postman Load Testing for Kubernetes

In this Postman load testing tutorial, you’ll learn how to run a large scale load test in Kubernetes using your existing Postman collections. Because HTTP services don’t have a graphical user interface, it’s common to build collections of requests using Postman during the development process. These collections are useful for running quick functionality tests as you develop each endpoint.

Anomaly Detection and AIOps - Your On-Call Assistant for Intelligent Alerting and Root Cause Analysis

In this blog, we examine how anomaly detection helps by setting up healthy alerts and providing efficient root cause analysis. Anomaly detection, part of AIOps, guides your attention to the places and times where remarkable things occurred. It reduces information overload, thereby speeding up RCA investigation.