Operations | Monitoring | ITSM | DevOps | Cloud

Given the sophisticated nature of modern IT, today’s operations teams require more than simple step-by-step instructions—they need intelligent automation that boosts efficiency, accuracy, and accessibility throughout the organization. Runbook automation transforms traditional, manual processes into automated workflows, empowering operators to execute complex, multi-step tasks quickly and reliably.

Economically speaking, scale-ups deliver far greater value than their size suggests. Whilst they make up just 1% of SME firms, the ‘sub-sector’ accounts for 8% of SME employment and 22% of SME turnover. Nearly 1 million people are employed in scale-up companies and these businesses have a combined turnover of almost £500 billion. Scotland has just over 2,100 scale-ups, with a pipeline of another 1,000. The current turnover of these organisations totals just over £41bn.

OpenSearch and Elasticsearch are both powerful search engines, but OpenSearch offers an open-source alternative with community-driven development.

Learn how AWS monitoring tools like CloudWatch, X-Ray, and others can help boost your cloud performance and make everything run smoothly.

When it comes to different concepts around data within software development, the concept of ephemeral data is gaining traction. But what exactly is ephemeral data, and why should you care? Ephemeral data is temporary information that exists only for a short period or for a specific purpose. Think of it like a disappearing message or a fleeting snapshot of a moment in time. It offers numerous benefits, including increased privacy, improved security, and greater system efficiency.

In today’s digital economy, infrastructure has evolved from your organization’s technical foundation to a strategic asset that can make or break your business outcomes. Yet, as companies embrace hybrid environments, many find themselves struggling with a critical challenge: how to maintain control and visibility across increasingly complex infrastructure landscapes and AI workloads.

At incident.io, we run on a monolith. This brings a whole load of benefits that we don’t want to give up any time soon. We don’t have to worry about the speed of internal network requests, complex deployments, or optimizing work that touches multiple services. This blog post isn’t about the relative benefits of monoliths though (but we’ve written more about that here if you are interested)! Ownership in monoliths is tricky.

CI/CD workflows are essential for modern software development, enabling scalability, seamless integration, and ease of workflow management. However, migrating these workflows between tools—such as from Jenkins to Bitbucket Pipelines—can feel daunting due to differences in syntax, custom configurations, and repository-specific setups. To address these challenges, we’re thrilled to announce the Jenkins to Bitbucket Pipelines Migration Tool.