Operations | Monitoring | ITSM | DevOps | Cloud

The customer satisfaction survey is more than a metric. It is the tool that connects users’ real-world experiences to the decisions shaping the future of Collective IQ. At Almaden, we believe that a product is not built solely on technical requirements or market trends. Above all, it is built by listening to the people who use it every day. That is why Net Promoter Score (NPS) plays a central role in our strategy. It is not just a number.

The best alert is the one that never fires. Picture an idyllic Tuesday afternoon: last night's release nudged checkout p99 up 41%, but an agent noticed. Nobody got paged, and your SLOs didn't start burning. Instead, the agent acted and already narrowed it down to one retry change. It filed a ticket for the Payments team and flagged the PR. By the time anyone would have noticed, the fix is in review. That's what SRE was always supposed to feel like.

Domain-specific ITOps agents are designed around the systems, data, and tasks involved in operating production IT. Learn how specialized agents work together and how Edwin AI applies them across incident investigation and response.

If your IT team struggles to track devices, software licenses, warranties, and contracts, managing assets can become difficult. IT asset lifecycle management software helps you track every asset from purchase to retirement. It gives your team a clear record of: However, tools differ in their discovery methods, lifecycle workflows, license tracking, deployment options, and pricing. In this guide, we compare 7 IT asset lifecycle management software tools based on their features, limitations, and pricing.

How many devices are on your network right now? The usual answer is “check the spreadsheet”, and nobody is quite sure which copy is current. That's awkward during an outage and worse during an audit, or on the day a vendor advisory asks which switches run a vulnerable firmware build. Network inventory management retires that spreadsheet. In its place, you get a record that changes when the devices do, with hardware, addresses, VLANs and every router and switch config in one place.

Incidents are inevitable. Spending three meetings arguing over whether your incident management process is actually improving is slightly more avoidable. Either way, avoiding adverse conditions begins with one element: consistent measurement. For most teams, a handful of incident management KPIs provide a reliable picture of performance from the moment something goes wrong through to final resolution.

Today, we’re introducing Paige, PagerDuty’s SRE Agent. Built on over 16 years of operational data, Paige works as a member of operations, engineering, and DevOps teams, coordinating signal intelligence, incident management, and automation. Paige learns from every incident, so every incident improves the next response. Each resolution is written back into shared memory, making every response sharper than the last.

Being responsible for the reliability of services people count on every day isn’t easy. Customers expect everything to work, all the time, and when it doesn’t, someone has to answer for it. Whether you need to get yourself out of bed at 3 a.m. or step away from a family dinner, your job is to quickly diagnose the problem and fix it to ensure your operations get back up and running quickly before customers notice. But it doesn’t always go like that.

Many Grafana Cloud customers love what Alloy offers them, but we're also seeing a growing base of users who feel the same way about the OpenTelemetry Collector. We want to make it easy for customers to make the decision that makes the most sense, regardless of their preference.

When an application request slows down, a trace can show a database call. Finding the database query behind it can be tedious, requiring you to switch between traces and database telemetry, as well as match timestamps or query text by hand. In Grafana Cloud, the Database Observability app already provides a window into all of your database telemetry, including query samples, performance history, and explain plan.