Operations | Monitoring | ITSM | DevOps | Cloud

Real User Monitoring (RUM) is a method of web performance monitoring that captures user experience metrics on visitors to your website. It is also known as real user metrics, end-user experience monitoring, or simply user monitoring. You can think of Real User Monitoring as an automated way to get user feedback on your website. Not every user will complete a survey or fill out a feedback form, but RUM listens to each one of your users.

Without an active SSL certificate, user contact with the website is no longer secured, making it possible for any malicious entity to access private user information. Users are unlikely to return to the website after viewing a security notice, though. The simplest way to monitor the expiration of your site certificates is to use an efficient, automatic SSL certificate expiry monitoring solution.

System Administrators use various tools to get the job done. Among that tech stack, SysAdmin password generators are an absolute must. However, there are a lot of options to choose from, and making the right choice can often be a daunting task. Similar as we did a while ago with enterprise password managers, let’s review the favorites, and break their pros and cons down into digestible information.

Only two days into the new year, and we had our first BGP routing leak. It was followed by a couple more in subsequent days. Although these incidents were brief with marginal operational impact on the internet, they are still worth analyzing because they shed light on the cracks in the internet’s routing system.

When working with log messages, it’s critical that the timestamp of the log message is accurate. Incorrect timestamps can cause problems when trying to find log messages at a specific date/time or may cause alerts to not function properly. A common cause of incorrect timestamps for log messages is a mismatch of time zones between the log source (device sending the log) and log destination (device receiving the log, such as Graylog).

According to data from W3Techs, more than 40% of all websites are built on WordPress. Therefore, it’s no surprise that WordPress hosting has skyrocketed in popularity recently and hosting providers have proliferated. With so many choices, it’s important to understand just how reliable WordPress hosts are, especially when it comes to downtime. Web hosting downtime can have significant consequences such as business loss, brand damage, and missed opportunities.

While IT pros know they need to monitor IT services, they also know it can be the most difficult part of their job. Traditionally, enterprises have cobbled together several disparate monitoring products to address all their monitoring needs – but there are often gaps. Within these gaps, issues are missed, and the possibility of proactive issue resolution becomes nearly impossible.

I recently attended a virtual event and heard the speaker comment, “Relational databases don’t scale.” To my ears, this is about as silly a statement as saying, “No one can eat 26 hot dogs in 12 minutes” right before Kobayashi shows up and eats 50. In my experience, relational databases scale when they’re placed in the hands of someone who knows what they’re doing. Just imagine if Kobayashi was your data architect!

Most sentences that include both on premises and cloud usually put the word “or” between them, or perhaps “vs.” But most enterprises operate in the world of “and.” In other words, they have workloads on premises and in the cloud—and that little three-letter word makes a world of difference.

Every Citrix VAD/DaaS engineering team is responsible for a healthy Citrix VAD or DaaS deployment (yes also DaaS). But the most important task is providing great user experience. Is the team sure end users are actually getting that great user experience? Can they prove it? Are they going to be alarmed immediately whenever they are not and find the root cause quickly? Does the team know which users are affected.