Operations | Monitoring | ITSM | DevOps | Cloud

IT service management (ITSM) is big business. There are so many tools, vendors, and resellers out there, so how do you choose? If you work in a service desk or ITSM environment, the ITSM tool will be one of your most important spends. The right tool can help customer engagement, improve processes, and support effective incident resolution. As IT continues to recover and evolve in this new, post pandemic reality, “the best ITSM vendor” will mean different things to different people.

CircleCI is a CI/CD service that allows organizations to rapidly build, test, and deploy within their pipelines on a single platform. If you are using CircleCI for your CI/CD pipelines, you can now leverage the Datadog Synthetics CircleCI orb to implement Synthetic tests as part of shift-left testing. CI/CD testing is a widely adopted DevOps standard that helps teams mitigate any potential issues that could arise as a result of faulty code deployments.

An unpatched vulnerability in a popular C standard library found in a wide range of IoT products and routers could put millions of devices at risk of attack. The vulnerability, tracked as CVE-2022-05-02 and discovered by Nozomi Networks, is present in the domain name system (DNS) component of the library uClibc and its uClibc-ng fork from the OpenWRT team.

Kubernetes, a Greek word meaning pilot, has found its way into the center stage of modern software engineering. Its in-built observability, monitoring, metrics, and self-healing make it an outstanding toolset out of the box, but its core offering has a glaring problem. The Kubernetes logging challenge is its ephemeral resources disappearing into the ether, and without some 2005-style SSHing into the correct server to find the rolled over log files, you’ll never see the log data again.

With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Firstly, how can organizations optimize employee engagement by using service management technology and principles? Secondly, how to digitize processes and assets? Thirdly, and most importantly, how to keep operations running in a world where the ‘work-from-anywhere’ workforce model is prevalent?

Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button. Can you believe that there was once a time when there was just one service provider? Now, as many players have entered the market, it’s no longer sufficient to provide a single service. And if you don’t keep up with your customer’s needs, they’ll just move on to the next company.

MQTT is a standard messaging protocol used for the Internet of Things (IoT) because it requires minimal resources and can be executed by small microcontrollers found in connected devices. IoT devices have a real need for this type of lightweight protocol because it guarantees fast and reliable communication with minimal hardware requirements, keeping power consumption and manufacturing costs low.

The travel industry was hit harder than any other industry throughout the pandemic. Frequent changing of rules and restrictions resulted in multiple setbacks. Travel companies had significant difficulties navigating the field and it wasn’t without devastating losses. The Office for National Statistics (ONS) data shows that turnover in travel and tourism businesses declined to 26.0% of February levels, compared with 73.6% in all other industries.

Many organizations perform periodic data center asset audits to report accurate asset information by cabinet and U position. This information is needed to remotely plan moves, adds, and changes and to facilitate corporate reporting. Data center asset management is often a struggle due to the complex, distributed, and constantly changing environments of modern data centers. They are manual, time-consuming, and human error can result in inaccurate data.

Network Detection & Response (NDR) is a key element that provides an additional level of security across the company wide network through detection of threats that bypass traditional security measures and materialize in the company’s digital environment. Progress Flowmon ADS (Anomaly Detection System) is a typical representative of an NDR system that combines various detection techniques to ensure that malicious activity is recognized and flagged as a security incident.