Operations | Monitoring | ITSM | DevOps | Cloud

From alerting to during to post incident, great communication is the key to effective incident response.

Do you have a consulting sales process to effectively close consulting clients? When you have clear and consistent sales processes, this inevitably leads to closing more sales. While it is important to experiment and test new strategies, you must develop a repeatable sales process that is scalable. If you’re interested in learning new closing techniques, keep reading.

Has your team worked on an API and wanted (somehow) to implement more powerful security features? If you are dissatisfied with the level of security in an API, there are solutions for improving it! In this tutorial, I will lead you through the process of creating API endpoints that are secured with authentication tokens. Using these endpoints, we will be able to make requests to the Flask API only for authenticated users.

One of the most notable advantages of the Cloud is the ability to scale resources to meet demand. We then scale out or up when the demand increases, and we scale in or down when the demand decreases. For the record, scaling out / in refers to increasing or decreasing the number of instances of a given resource, whereas scaling up / down refers to increasing or decreasing the capacity (CPU, Ram, Disk, I/O performance) or a given instance.

The peering coordinator’s toolbox is a blog series where we’ll dive deep into the peering coordinator workflow and show how the right tools can help you be successful in your role. A peering coordinator is the person responsible for the way an IP network connects to the rest of the internet.

If you didn’t attend our recently concluded DevOps Cloud Days online conference, you missed a learning event that those who did called “fantastic” and “meaningful.” In written feedback, developers, operations staff, and security admins who attended described the presentations as “powerful,” “inspiring” and “excellent.” Fortunately, it wasn’t your last chance to share that fruitful experience with us.

For the last two years, it’s an understatement to say we’ve witnessed big shifts in the relationship between most employees and their work environment. Many of us saw our work experience transform seemingly overnight into predominately a digital one as working from home became the ‘new normal.’

It's something you know. Those who rely on or offer Software-as-a-Service (SaaS) solutions are under constant pressure to innovate. Often, this means quickly building new features and releasing them more frequently. Staying on budget and on time is also critical for staying competitive. Likewise, SaaS providers should also offer customers cost-effective solutions to their technology challenges. But that’s not all. You must also always release quality code that provides seamless user experiences.

As businesses accelerate digital transformations and cloud adoption to better serve customers and employees in the face of the global pandemic, operational complexity has also mounted. To untangle these complexities and enable executive visibility into IT ecosystem , business leaders are increasingly looking to observability solutions as a strategic investment.

As a software engineer, I admit I am not the best at networking. Can’t connect to your app for some reason, one going joke is to “always blame DNS” e.g the Domain Name System. My personal DNS experience is usually editing a few records for my personal blog and connecting a few tools and that is it. Thanks to distributed systems, had to learn all about SRV records and some more DNS concepts.