Operations | Monitoring | ITSM | DevOps | Cloud

Intelligent Service Design

Hello and welcome to the fourth post in our EI Architecture series focusing on Intelligent Alert Grouping. Previously we have talked about how to train Intelligent Alert Grouping using incident merges (here) and how to configure your alert titles to improve default matching. In this post, we’re going to cover how service design can also impact your experience with Intelligent Alert Grouping as well as the PagerDuty app in general.

How banking giant ING is future-proofing payment processing with Elastic

ING Group is a Dutch-based multinational banking and financial services corporation serving more than 38 million customers globally. It’s one of the biggest banks in the world, and consistently ranks among the top 30 largest banks globally. Our 20-year-old COBOL-based financial messaging system — which provides electronic instructions to enable financial transactions between banks and customers — is slowly becoming obsolete and difficult to integrate.

Amazon S3 Cost Optimization Best Practices

Amazon Simple Storage Service (S3) is an essential cornerstone of AWS and among its most popular service offerings. S3 allows tenants to store, secure, and retrieve data from S3 buckets on demand. It is widely used for its high availability, scalability, and performance. It supports six storage classes and several use cases, including website hosting, backups, application data storage, and data lake storage. There are two primary components of Amazon S3: Buckets and Objects.

Five Key Capabilities You Need to Deliver Modern Managed Services

Enterprises use managed service providers (MSPs) to handle their distributed IT environments in a flexible, responsive, and cost-effective manner. Service providers that help enterprises embrace digital business models and deliver outstanding customer experiences will see faster revenue growth and better profitability.

Broadcom Software Announces Designated Weekend Upgrade Program for DX Unified Infrastructure Management 20.4

Broadcom Software is dedicated to ensuring you are on the latest software releases with the most critical fixes, security enhancements, and integrations. That’s why Broadcom Support has developed a DX Unified Infrastructure Management (DX UIM) Designated Weekend Upgrade Program to assist you with a successful upgrade to DX UIM 20.4.

In the beginning: How ServiceNow was born

“It was November 5th, 2003. I knew that we had to start a company before I became 50, because a 50-year-old can't start a company. So, at 49—November 24th is my birthday—we started,” says Fred Luddy, ServiceNow founder. He began the company with a single laptop at a desk in his house. Although he founded the company alone, he couldn’t build it alone.

Single-command Docker environments on any machine with Multipass

Multipass exists to bring Ubuntu-based development to the operating system of your choice. Whether you prefer the GUI of macOS (even on M1), Windows or any other Linux, the unmatched experience of developing software on Ubuntu is there at your fingertips, just one “multipass launch” away. Today, the Multipass team is delighted to enhance this experience for developers working with containerised applications!

5 hacks to maximise your website's potential

There are reportedly over 1.7 billion websites, making it almost impossible for yours to stand out unless your name is Jeff Bezos and you started a little-known company called Amazon. That’s why, when our customers asked us what we would suggest to help their website perform better, we thought we’d whip together 8 quick and easy hacks that can easily be implemented but make a big difference.