Operations | Monitoring | ITSM | DevOps | Cloud

What Is Remote Support Software?

Remote support software is used by IT technicians to access and control devices that they manage, from a remote location in order to provide support to end-users. This software has enabled users to get their issues resolved from anywhere, on any device, without having to wait for a technician to be physically present. Remote support software has revolutionized the IT industry by providing faster issue resolution and practically eliminating the need for IT technicians to be based in every office.

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Service Mocks: Scaling a SaaS Demo with Traffic Replay

Building, running and scaling SaaS demo systems that run around the clock is a big engineering challenge. Through the power of traffic replay, we scaled our demos in a huge way. A few weeks ago we launched a new demo sandbox. This is actually a second generation version of our existing demo system that I built a few months ago (codename: decoy). Because the traffic viewer page shows the most recent data by default, you need to constantly be pumping new data in there. Any type of real-time SaaS system is going to have a similar requirement. So this needs to be planned.

Big Data: What is it and what you need to do about it?

Big Data has recently made headlines as one of the important tools recruited to combat the corona crisis. Big Data technologies offer predictive capabilities and insights from vast volumes of economic, scientific, and epidemiological information to enable informed decision making, both locally and globally.

Infrastructure Monitoring and Management: How Monitoring KPIs are Helping You to Improve the Infrastructure Management

In any enterprise, IT or otherwise, infrastructure monitoring and management are extremely crucial. A drop in performance or a failure of a machine can lead to significant delays. For that reason, there’s a constant need for eyes on the overall infrastructure to ensure smooth operations. One of the best ways to gauge the overall health of infrastructure is by monitoring key performance indicators (KPI).

MPLS Versus SD-WAN: Competing Or Complementary?

Bandwidth demands per enterprise site continue to skyrocket, while additional pressure has been added to the WAN in the wake of the pandemic and shift to remote working, moving demand from well-connected offices to a scattering of disparate locations. Yet, while WAN bandwidth demands are increasing by orders of magnitude every year, budgets rarely keep pace and significant numbers of those ‘better connected’ branch locations experience network congestion during peak hours.

The Need for an Agile Services-Driven Network: Part 1 in the IP Wave Series

The major challenge facing communications service providers (CSPs) is not about handling ever-growing bandwidth demands without increasing Capex. Smart selection of network technologies that leverage advances in aggregating, routing, and transmitting bits largely have the answer for that. The much more pressing challenge is on the services front, from competition, substitution, and the inability to maximize revenues. These concerns reduce the top line and restrict CSPs’ ability to maneuver.

The Cultural Shift to Modern IT Operations

In the world of always-on services, many organizations have taken the path to modernize their IT operations to provide greater agility, lower cost, and most importantly, to deliver frictionless digital customer experiences. Is your DevOps team deploying more frequently than operations can support? Are you struggling to keep up with the maintenance issues associated with aging software? Modernizing your IT operations can be the key to overcoming these complexities.

Testing shift left observability with the Grafana Stack, OpenTelemetry, and k6

Development is no longer a linear journey from point A to point B. As more projects shift into a state of organic growth, user feedback and constant experimentation are increasingly becoming the norm, if not the standard for engineering. “In order to support this rapid experimentation, we’re beginning to embrace new working methods and practices,” said Vinodh Ravi, Executive Director of Platform Engineering at JPMorgan Chase.

Deploying a Gatsby site to Netlify using CircleCI

Gatsby is a static website and application generator that makes building powerful React-based frontend applications easy and effective. With over fifty thousand stars on GitHub (51.5k as at the time of this writing), Gatsby stands as one of the most widely used React frameworks. Gatsby is so popular that most hosting platforms offer custom support for the framework. Netlify is one of those platforms.