Operations | Monitoring | ITSM | DevOps | Cloud

OpenSearch Queries: Query DSL and Beyond

OpenSearch has evolved rapidly since its fork from the source code of the last truly open source version of Elasticsearch. So far, the community’s work has focused on removing proprietary code from Elastic, including a number of things that were never purely open source themselves. These include some aspects of the querying languages and capabilities of Elasticsearch.

How Streamlining ITSM Operations Can Reduce Service Remediation Costs

When using Microsoft 365 services the main benefit of having a monitoring tool that can assess performance quality and identify issues is that it sends alerts into a ticketing tool such as ServiceNow for example, to initiate the process of remediating the problem. When you don’t have a monitoring tool in place then support tickets aren’t automatically sent and users must identify issues and send in tickets manually with little to no information on where the problem came from.

REST, API & Testing Terminology Everyone Should Know

So, you’re interested in reaping the rewards of API and automation, but you don’t know where to start? Have you heard people using the term “API” and wondered what it is? Maybe you have a vague idea, but you still have no clue what to do with one? You’ve come to the right place! We pulled together this terminology to help you gain a basic understanding of web services and web API, which will also help you grasp the major concepts of API Testing.

How to use AWS IoT SiteWise Edge and Grafana to collect and monitor industrial data on-premises

The AWS IoT SiteWise plugin for Grafana was created to enable AWS IoT SiteWise customers to visualize and monitor industrial equipment data using Grafana dashboards. Industrial customers use AWS IoT SiteWise to collect, process, and monitor their industrial data at scale. This plugin allows them to use Grafana dashboards to monitor this data, stored by AWS IoT SiteWise in the AWS Cloud.

Use Suspect Tags to improve App Performance

When you’re trying to optimize your application for performance, it helps to understand not only the number of people affected, but also user conditions of the slowest transactions, such as OS, browser type, and even connection type. When you’re looking at performance data, it can be hard to see the forest through the trees.

Managed services growth: 9 ways to upsell value to existing customers

When Jeff Bezos touched outer space on his Blue Origin flight, the first thing he did after returning to earth was thank his loyal customers. Innovation, coupled with a plethora of service offerings, propelled Amazon from a bookselling platform to manufacturing suborbital space flights. But the story is incomplete without consumer reciprocity to Amazon’s evolving offerings. Now, you can buy almost anything you can think of on the platform, generating multifold returns for the company.

How LogicMonitor Can Use Errors From Airbrake in Dashboards and Alerts

LogicMonitor continues to grow its visibility of critical business infrastructure and applications. We acquired Airbrake to help see more of what is happening in a customer’s environment at the code level. Simply integrating Airbrake’s dashboard metrics within LogicMonitor alongside your existing networks, services, and cloud infrastructure enables you to gain access to errors and the context you need to effectively troubleshoot issues impacting your systems and users.

What is IT Automation?

Sogeti, a Managed Service Provider (MSP) that provides tech and engineering resources worldwide, had a crucial IT challenge to solve. The MSP operates in more than 100 locations globally and was using six different monitoring tools to monitor its customers’ environments. It was a classic example of tool sprawl and needing to scale where multiple teams of engineers relied on too many disparate tools to manage their customers’ environments.