Operations | Monitoring | ITSM | DevOps | Cloud

Despite the myriad pathways to initial access on our networks, phishing remains the single most popular technique for attackers. The open nature of email and our reliance on it for communication make it difficult for defenders to classify messages, so it is no surprise that suspicious email investigation is a top use case for automation. Today, we are releasing a new community playbook for Splunk SOAR (previously Splunk Phantom) to help enrich suspicious email events.

With the right combination of tech and internal communications, you can do a huge amount to actually increase the wellbeing and value a remote employee feels they’re getting from your business. Unfortunately, a lot of businesses struggle to do this, at least on a continual basis.

Unplanned downtime is the hardest situation to prepare for as it could happen at any time. The only way that you can plan for that eventuality is by having a website monitoring solution in place that can alert you as soon as your website goes down. If you’re the first to know, then it makes it easier for you to do something about it before your customers start reacting, especially on social media.

Designing and running workloads in the cloud is complex. Many services need to fit together in just the right way for optimal performance. The opportunity for error lurks around every corner. This is a high-stakes game with a huge premium on getting things right from the beginning. Even small mistakes can snowball. To help, AWS studied the architectures of thousands of its customers and supplemented that learning with insights from experts.

In order to avoid the repetitive tasks performed over the desktop, Microsoft has developed an extended service, the Power Automate Desktop. It has been recently announced by Microsoft, which has been made available to Windows 10 users. It is a new low-code Robotic process automation that enables business empowerment to automate those tasks that are repetitive and other manual tasks to focus better on higher-value work and to establish more in their corresponding areas of work.

“I can clear your IT bottlenecks” is all it took. When my colleague approached me and asked if my organization would be interested in participating in the citizen developer pilot project, I signed on right away. After all, who wouldn’t want to clear their backlog? [Learn more about ServiceNow citizen developers at Knowledge 2021.] As the director of IT customer success, I lead teams that help deliver transformation initiatives at scale. Fulfilling business needs is also my priority.

Every executive follows trends in their industry to keep tabs on competitors. There’s often equal value in applying insights from innovators in other sectors. Knowledge 2021 attendees can do both. Presentations from companies in five major industries—manufacturing, financial services, healthcare, telecom, and government—will show digital transformation trends in each sector.

Google Cloud Platform is growing quickly, providing solutions for everything from cloud storage to managed Kubernetes to serverless computing. Since Google App Engine launched in 2008, Google’s suite of serverless products has expanded to help enterprises accelerate application development without having to manage or scale their own infrastructure.

Protecting your applications from abuse of functionality requires understanding which application features and workflows may be misused as well as the ability to quickly identify potential threats to your services. This visibility is particularly critical in cases where an adversary finds and exploits a vulnerability—such as inadequate authentication controls—to commit fraud.