Operations | Monitoring | ITSM | DevOps | Cloud

I bet every support team lead has had that moment — a critical incident spiraling out of control because nobody knew exactly when or how to escalate it. Been there, done that. But here's the thing — most organizations treat escalation policies as an afterthought, usually cobbling together makeshift procedures only after a major incident has already caused havoc. There's nothing wrong with learning from experience, of course. It's just not the best approach. So what's better?

SEO is in a weird place right now. About one in five LinkedIn posts in my feed currently claims that SEO is dead, or has been assimilated by LLMs. Do not be remiss, dearest reader, because even an LLM still uses search engines like Google and Bing for web crawling. In other words, SEO still matters, a lot. Additionally, it's never a bad idea to keep tabs your website's SEO performance.

Most MSPs don’t advertise DNS monitoring as a service—but they should. Why? Because when DNS goes wrong, your client won’t blame their registrar or email provider. They’ll blame you. And the worst part? You probably didn’t know anything had changed until the problem reached your inbox.

Console Connect has expanded its global footprint with five additional Microsoft Azure ExpressRoute locations, bringing the total to 16 locations worldwide. This significant growth gives customers even more options to directly and securely connect to Azure from strategic data centre hubs in key international markets.

Every organization wants to innovate, but the reality is that operational friction can grind even the most ambitious plans to a halt. A delayed response here, an inactionable alert there, and suddenly your engineers are spending more time firefighting than building. Context is scattered across tools, and the “big picture” is lost in a sea of alerts and thumbnail-sized dashboards that provide no context or direction.

This blog post was originally authored by Prajakta Tamhankar, whose insights and expertise shaped much of the content you’ll read here. We are thrilled to announce the General Availability (GA) of Table Partitions for PostgreSQL users in Flyway v8.0.2. This new functionality is designed to enhance your database management experience by providing robust support for table partitions, including sub-partitions and range partitions.

A runbook template is only valuable if your team actually uses it during incidents. Yet many organizations create elaborate documentation that sits untouched in wikis, gathering digital dust while engineers scramble through incidents without guidance. The difference between a runbook that gets used and one that doesn't comes down to practicality, accessibility, and continuous improvement. Let's explore how to create runbook templates that become essential tools rather than checkbox exercises.

If you are looking to renew your organisation’s cyber insurance, you may have been optimistic that the rising price of premiums has been slowing down.

When you export OpenTelemetry metrics to Prometheus, resource fields like service.name or deployment.environment don’t show up as metric labels. Prometheus drops them. To use them in queries, you’d have to join with target_info: This makes filtering and grouping more difficult than necessary. Prometheus 3.0 changes that. It supports resource attribute promotion—automatically converting OpenTelemetry resource fields into Prometheus labels.

Deploying a new service shouldn’t break dashboards. But it happens, usually because metric names or labels aren’t consistent across teams. You end up with traces that don’t link, metrics that don’t align, and queries that take hours to debug, not because the system is complex, but because the telemetry is fragmented. OTel Weaver addresses this by enforcing OpenTelemetry semantic conventions at the source.