Earlier this year, as organizations around the world adapted to new remote working environments, Nexthink released a library pack to support IT teams through this transition. The Remote Worker Experience pack introduced a multitude of new dashboards, remote actions, investigations, metrics and Engage campaigns. All with a single objective: monitor, manage and improve the current remote working landscape.
It goes without saying that 2020 has been a challenging year for businesses. Faced with unexpected and unfamiliar hurdles, organizations have been under immense pressure to maintain or improve performance in all areas of their business. But this has also been a year of innovation. We’ve seen modern organizations embrace new, innovative technologies and tactics that have reshaped the way they manage IT performance.
With our recent product release, Nexthink brings the power of personalized, right-sized IT to customers, allowing them to deliver the right services, at the right cost to every workforce role.
From digital transformation to infrastructure optimization, business analytics and data visualization allow IT stakeholders to make sense of complex situations. You can’t improve what you can’t measure, right? More and more, we see IT organizations combining different sources of information to uncover unique insight, allowing them to detect areas of improvement, find new opportunities, optimize processes and gain that competitive edge.
The latest Nexthink release has rolled out, with a wide range of features to support the ongoing Nexthink mission – driving proactive, continuous management of digital employee experience across your entire estate. Our recent focus has been on building out virtualization support in the platform, continuing to enhance optimization of management workflows, and making employee engagement more powerful and accessible than ever before. Let’s take a deeper look at what’s new!
Nexthink Experience 2020.5, the latest product release, introduced a wide range of exciting new features for our customers—from additional Nexthink Act capabilities to Experience Optimization UX improvement. You can find out more on our product documentation page. But one feature we’re thrilled about and just can’t wait for our customers to discover is the new Nexthink Engage User Interface.
Since its initial release back in early 2020, Experience Optimization has offered IT teams around the world with a prioritized guided process for proactively managing digital employee experience (DEX) across the enterprise. Since then, it has received continuous upgrades with each product release – new DEX Score dashboards, a modernized interface, additional playbooks, updated metrics or remote working categorization to name a few.
Henry Jennings is the Principal Engineer-Clients Services/Desktop at Sony Pictures Entertainment. An industry veteran, Henry has worked with IT teams for over two decades on improving their services support and building tangible metrics for business success. He was fundamental in his company’s shift to remote work in 2020 and has managed several large-scale IT projects across Sony.
For companies of all sizes, the struggle to understand and improve digital employee experience (DEX) is nothing new. What is new, however, is the working landscape we’ve all been navigating since the pandemic—where remote work has become the norm, and where the employee experience has become almost exclusively digital. As a result, businesses have implemented significant strategic changes over the past several months.
David Paul is the Director of the IT Service Desk at TRC Companies, Inc.—a leading consulting, engineering, and construction management firm that provides technology-enabled solutions to the power, oil & gas, and environmental & infrastructure markets. David has over 25 years of IT service delivery and infrastructure experience, and he was one of the key figures to lead his company’s shift to remote work during the pandemic.
