One of the biggest challenges for some of our customers was allowing non-engineering teams, such as Support, Sales, or Sustomer Success teams, to raise incidents for specific Dev/Infra/Security/Ops teams on Zenduty in a structured and efficient manner as soon as a customer reports an issue. In many organizations, we observed that non-technical team members often needed to switch between platforms, fill out complex forms, or reach out to multiple stakeholders manually to ensure that an issue is escalated.

In an increasingly connected world where businesses operate around the clock, the importance of having an effective on-call system cannot be stressed enough. With technological advances and the expectation of immediate attention to business-critical issues, creating a reliable on-call rotation and schedule is essential for ensuring operational continuity. This comprehensive guide will walk you through the various aspects of on-call rotations and schedules that you need to consider for 2024.

If you’ve been wondering about setting up a Customer Advisory Board (CAB) at your company, you’re not alone. Many companies, including our product team here at Zenduty, have found them incredibly valuable for getting direct input from clients, shaping product roadmaps, and building stronger relationships. Let’s dive into what makes a CAB effective, drawing from some real-world experiences shared by some of the best in the business.

Stand-up meetings are a cornerstone for any engineering team. When done right, they can make a huge difference in keeping everyone on the same page, fostering collaboration, and building a strong team culture. However, getting them right can be a bit tricky. Drawing from our own experience of running engineering stand-ups at Zenduty, and insights from some of the best engineering managers in my network, I'd love to share some tips and insights on how to make your stand-ups effective.

We are excited to announce a significant enhancement to our scheduling feature based on your valuable feedback! At Zenduty, we understand the importance of flexibility and efficiency in managing on-call schedules and ensuring seamless incident response. Previously, only team managers had the capability to edit schedules and add overrides. This meant that non-manager team members had to reach out to their managers to request override coverage, potentially delaying critical adjustments.

Shubham Srivastava from our team had the pleasure of meeting Andreas Grabner at KubeCon + CloudNativeCon Europe earlier this year. Andreas wears many hats in his daily work, primarily serving as a DevOps Activist at Dynatrace, where he has dedicated over 16 years to shape the Observability solutions we see today. He is also a Developer Advocate at Keptn – helping teams automate and orchestrate their deployments end-to-end and plays an active role as an Ambassador in the CNCF community.

In 1750 BCE, in the bustling heart of ancient Mesopotamia, a copper merchant named Ea-nāṣir thought he had closed another routine sale of copper ingots. Little did he know, his customer wasn't exactly thrilled. In fact, the customer was so displeased that he decided to write Ea-nāṣir a strongly worded letter. Yes, you heard that right! A literal stone tablet of dissatisfaction, complaining about the shoddy grade of copper and some other delivery mishap.

When it comes to managing incidents and ensuring operational efficiency, understanding key metrics is crucial. Among the most important are MTBF (Mean Time Between Failures), MTTR (Mean Time To Repair), MTTF (Mean Time To Failure), and MTTA (Mean Time To Acknowledge). In this blog, we'll explore these metrics along with some best practices and practical applications.

System reliability is crucial for providing seamless user experiences and enabling effective business operations. The "4 Golden Signals" —latency, traffic, errors, and saturation—offer a comprehensive view of system performance and potential issues. In this blog, we deep dive into system reliability and explore these four key metrics for monitoring system health and ensuring optimal performance.

We had the pleasure of meeting Ponmani Palanisamy, a Staff Site Reliability Engineer at LinkedIn, at a recent SRE Meetup in Bangalore. Ponmani gave an insightful talk on "Improving data redundancy and rebalancing data in HDFS." We were captivated by his talk and eager to learn more about his experience in the reliability space. We talked about everything including his journey, experiences, and of course, his most memorable war room stories over a steady career of 17 years. Here's what he had to share.