Writing a public postmortem regarding an outage is essential to maintaining transparency and accountability when things go wrong in a service or system. The purpose of writing a postmortem is to analyze and document an incident or event that has occurred, usually with a focus on identifying its root causes, understanding what went wrong, and outlining steps to prevent similar issues from happening in the future.
Progress often accompanies unforeseen challenges and mishaps in organizations. Traditionally, these setbacks resulted in pointing fingers, hindering progress, and creating a negative work atmosphere. However, a "Blameless Postmortems" approach transforms how organizations respond to failure. In this blog, we will delve into the importance of cultivating a blameless postrmortem culture when faced with setbacks.
Creating successful products and projects goes beyond just great ideas and flexible processes. It's about truly understanding and listening to your customers.Attentively listening to their wants and needs unlocks invaluable insights that can revolutionize your story planning and project execution. In this blog, we'll look at easy but powerful tips to use the customer's input during story planning.
In today's fast-paced technological landscape, ensuring the resilience and dependability of systems is crucial. This is where Chaos Engineering comes in, transforming how organizations approach system testing and fortification. Chaos Engineering helps find vulnerabilities that could go undetected under normal circumstances by purposefully introducing controlled interruptions and failures.
Reliable network connectivity is paramount for uninterrupted communication and efficient data transmission. The ping test is a valuable tool to assess network connectivity, identify potential issues, and troubleshoot them effectively. If you're seeking to troubleshoot network issues or test connectivity between hosts, this comprehensive guide offers step-by-step instructions and valuable insights for performing an effective ping command test.
A major incident represents a critical event that poses a real or potential threat to an information system's confidentiality, integrity, or availability. Major incidents can disrupt normal operations, impact your customers, and may compromise the security of sensitive data.
Incidents and accidents can occur in various domains, from information technology and cybersecurity breaches to workplace accidents and transportation mishaps. When faced with such incidents, it becomes crucial to conduct a thorough analysis to understand the underlying causes and implications. Incident analysis goes beyond problem-solving; it offers valuable insights into preventing future occurrences and improving systems and processes.
The SLA definition is - An SLA is a written contract outlining quantifiable service quality standards between a service provider and a client. Typically, it includes response times, uptime, and error reporting.
Site Reliability Engineering is a process of automating IT infrastructure functions, including system management and application monitoring using software tools. It is used by businesses to guarantee that their software applications are reliable even when they receive frequent upgrades from development teams. SRE allows engineers or operations teams to automate the activities that are traditionally performed by operations teams manually to manage production systems and handle issues.
Observability has become a critical aspect of modern software development and operations, allowing organizations to gain insights into the health and performance of their applications and systems. One of the key decisions when implementing observability is choosing between commercial or open-source tools. We spoke to several professionals who shared their experiences and insights on this topic, shedding light on the pros and cons of each approach.
