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What is IT Documentation Software and Why Do You Need It?

Any MSP owner or IT director knows the pain of losing valuable institutional knowledge. While often overlooked, strong IT documentation can be the difference between hours, potentially days, of downtime and a smooth operation. To avoid these costly missteps, IT pros are increasingly turning to IT documentation software to help document, standardize, and use contextual information about their IT environments.

NinjaOne Adds Image Backup, New Security Bundle to Battle Ransomware

Today, NinjaOne, a unified IT operations platform for MSPs and IT departments, has introduced new image backup capabilities to Ninja Data Protection, the company’s natively developed backup and disaster recovery solution. Additionally, the company is now offering Ninja Protect, a new bundled security product with BitDefender to improve users cybersecurity standards and resist ransomware.

MSP Remote Monitoring & Management Tools

eG Innovations is an end-to-end performance monitoring solution provider with a dedicated MSP solution and an MSP partner program to allow MSPs to use our functionality to provide value-added premium services. For example, MSPs use our eG Enterprise solution to provide managed first line helpdesk support or to provide dashboards and portals to enable individual clients to monitor their IT infrastructures and applications.

Show Your Support for Small Business This Holiday Season

In 2010, American Express® launched #ShopSmall, the first national campaign to promote and support small businesses. The campaign culminates with Small Business Saturday, observed yearly on the day following Black Friday, a day that is classically a high traffic day for shoppers to spend big with corporate retailers. NinjaOne prides itself on being a vendor with small business roots, having started with humble beginnings and being led by a team of independent IT leaders.

Mail Assure achieves top result in Virus Bulletin testing

We’re pleased to announce that N-able™ Mail Assure has received a top result in an independent test conducted by the Virus Bulletin, an industry-renowned test laboratory and an important reference for specialists and businesses concerned with computer security. So, what exactly is this test and how did Mail Assure achieve such a great score?

What does a mature MSP actually look like?

We talk a lot about MSP maturity, but I wanted to take the opportunity in this blog to really consider what that maturity actually looks like. For starters, I believe there are three key areas of excellence that currently define maturity in an MSP business: In all these areas, mature MSPs are constantly tweaking the dial and making ongoing investments.

Can A Cloud Managed Service Provider Turn Your Digital Transformation Dream Into A Reality?

The cloud has changed the world of IT — including IT services. In particular, it has enabled companies to dramatically decrease the amount of infrastructure they manage on-premises — reducing their need to use outside IT services to help them purchase, set up and maintain this infrastructure.