Operations | Monitoring | ITSM | DevOps | Cloud

Latest News

Managing the skills gap: to hire or not to hire?

The MSP sector currently finds itself in a difficult situation: While the industry is growing, many are finding it increasingly hard to hire skilled techs quickly enough to fill their increasing knowledge gaps. We frequently hear from our partners that there just aren’t enough skilled techs in the market, and things are moving too quickly. This is particularly true in security, but it’s certainly not limited to that area.

"I love it when a plan comes together"-the questions to ask your customers before the next software vulnerability

I’m probably dating myself, but I used to love the television show The A-Team when I was little. Every week, the team would be put into the middle of a problem and work together to overcome some challenge. Plus, they had Mr. T and a really cool van.

ICT Channel Awards: Rated As Best MSP Software 2021

The channel has spoken! A total of 7,000 MSPs, VARs, resellers, and distributors voted in 13 vendor categories at this year's ICT Channel Awards, choosing NinjaOne (formerly NinjaRMM) as the #1 MSP software. "We are very proud to have achieved first place in the MSP category at the ICT Channel Awards," says André Schindler, General Manager EMEA at NinjaOne.

15 tips on how to market effectively when you're an MSP of one, part 1

With the end of another year, and a bright, shiny new year just ahead, many businesses take stock to reflect on their accomplishments and what they still need to do. In this vein, I have been getting quite a few questions lately about marketing and lead generation—specifically, how to conduct marketing when the MSP is small, without a lot of time or money to devote to such an initiative.

Advanced Uses for Custom Fields in NinjaOne (Pt. One)

NinjaOne released our custom field functionality in 2021, adding a new level of flexibility, customization, and automation power to our platform. Custom fields are an advanced feature that requires set up to use, but once you start, the power and flexibility of this feature is almost limitless. In part one of this guide, we’ll walk you through two powerful use cases for custom fields in NinjaOne.

Perfecting the Customer Onboarding Experience for MSPs

Onboarding is an in-depth process that sets the stage for relationships with Managed Service Providers (MSPs) and their customers. Perfecting the onboarding experience will give customers the confidence that choosing an MSP to manage their IT was, and is the best choice. A poor first impression can damage credibility, so it’s vital to have a solid plan in place.

Business continuity after a ransomware attack: the case for end-to-end encryption

Imagine the scenario: you get an urgent call from one of your customers. All her files seem to be corrupted. And then there’s that email demanding payment via Bitcoin for restoration. She needs your immediate help to get her business up and running. Later on, she’ll demand to know how you let her business be vulnerable to this attack. You had installed firewalls, required strong passwords, and conducted email phishing drills—and still your customer was attacked.