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Managing On-Call Rotations: Navigating Incident Management from Chaos to Calm

Navigating On-Call rotations can often feel like taming a storm of alerts and constant disruptions, leaving teams overwhelmed and stressed. Hence there is a need to streamline On-Call rotations and leverage concerned software to restore order and peace. In this guide, you'll explore practical tips, best practices, and smart strategies to transform your Incident Management process. Let's get to a more efficient On-Call experience.

The Iceberg of Engineering Incident Costs

I've long been fascinated with the metaphor of an iceberg to describe a problem who’s true magnitude is obscured beneath the surface. If you’re not familiar with this phenomenon, when ice freezes it decreases in density. This allows the solid ice to float, partially, atop the water with only a small fraction of it exposed. In fact, icebergs hold nearly 90% of their mass hidden below the water.

10 Observability Tools in 2023: Features, Market Share and Choose the Right One for You

Understanding what's happening within your systems is a necessity. Have you ever wondered how experts keep an eye on systems to make sure everything's running smoothly? That's where observability tools come in! Observability tools are like helpers that give you a peek inside your tech. In this blog, we will talk about observability tools and how they can be used in different situations so it's easier for you to choose the right one for your organization.

But It's Not Our Fault! When Third-party Incidents Affect Your Service

Very few SaaS products exist completely independently. Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. When these systems fail, it can leave you feeling pretty helpless. In some cases you might have fallback options, but oftentimes all you can do is wait for recovery and clean up the fallout.