Creating, managing, and tracking high level goals can be incredibly burdensome and complex for organizations with numerous stakeholders and cross-functional collaboration. Team leads and executives manage multitudes of reporting tools and departments while contributors often have little visibility into the process of creating goals or the progress towards achieving those goals.

BigPanda’s RESOLVE ‘22 conference hosted a number of luminaries in the AIOps and IT Ops world, so naturally we needed to get their thoughts on the future of the market and where they see AIOps going in the next few years. Our guests for the session titled Expert predictions for AIOps 2022-2025 were from the press, investor community, analyst community and vendor world.

Every modification to software comes with the potential for production problems. Application failures often have serious consequences which can result in a loss of revenue and a poor customer experience. Additionally, organizations constantly try to improve their services for a better customer experience. How can you minimize the chance of error and update your application with confidence?

At incident.io, we empower teams to run incidents quickly and effectively from start to finish. One of the ways we help is by taking the manual admin out of your incidents. More often than not, folks are spending too much time thinking about the process, when the time would be better spent focusing on fixing. Our automated workflows, nudges and prompts help to embed best practices and unlock time for more impactful work.

We’ve had a bumper month here at incident.io HQ. We’ve welcomed 3 new joiners, celebrated two 1 year incident.io anniversaries (congrats Lisa and Lawrence!), released a whole load of exciting new features and (for those of you wondering what’s been causing the recent heatwave) we’ve redesigned our website and it is on fire 🔥 😎 Here’s a round-up of some of this month's highlights…

It’s been over 6 months since Lawrence’s excellent blog post on our data stack here at incident.io, and we thought it was about time for an update. This post runs through the tweaks we’ve made to our setup over the past 2 months and challenges we’ve found as we’ve scaled from a company of 10 people to 30, now with a 2 person data team (soon to be 3 - we’re hiring)!

As business systems grow to encompass more locations, tools, and organizations, defining processes that keep pace with these changes can’t be left to a hodgepodge of disconnected programs—or worse, manual implementation of paper documentation. You need to automate. Automation within businesses first arose in the 1960s, alongside resource planning systems.

Whether you’re building an SRE team or looking for a job as an SRE, understanding the SRE job description is important. How would you define an SRE job?

Whether you’re building an SRE team or looking for a job as an SRE, understanding the SRE job description is important. How would you define an SRE job?