I joined GoCardless as a junior engineer. It was one of my first coding jobs, and in my time there I progressed to senior much faster than I had expected. When I reflect on how this happened, one pattern stands out to me; the big step changes in my understanding, and my ability to solve larger and more complex engineering problems, came as a result of incidents.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include PagerDuty® Process Automation, our Partner Integrations and App Ecosystem, as well as Community & Advocacy Events updates. We continue to help customers automate everywhere to optimize cloud operations and reduce the amount of issues escalated to other teams.

Software metrics give important insight into the performance of your product, but which ones matter most to SRE teams? How do you decide which metrics to track?

It is difficult to define a single, solid maturity model for IT Operations. As moderator Jason Walker, BigPanda’s COO, said in our RESOLVE ’22 event Bit by bit, maturity models in “almost every other domain of IT” have not turned into a workable set of guideposts and indicators in the Ops domain. We welcomed Insurity’s Lead Cloud Operations Performance & Monitoring Admin, Ronnel Vergara, to take the stage and talk over this high-level topic at our event.

Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.

Customer trust and satisfaction are the most important currency your business can own. No matter how brilliant your product, without happy customers your business will struggle. When everything is running smoothly, it’s easy to feel that heady dose of customer love. It’s when things break during an incident that these relationships are really put to the test.

The adoption of electronic health record (EHR) systems has seen tremendous growth across geographies, especially in the US. According to American Hospital Association data shared by the Office of the National Coordinator for Health Information Technology, over 93% of American hospitals are enabled by some form of EHR in their organization. Implementing an EHR system in your clinic or hospital is a big decision.

Managing on-call schedules and escalation chains, especially across many teams, can get cumbersome and error prone. This can be especially difficult without as-code workflows. Here on the Grafana OnCall team, we’re focused on making Grafana OnCall as easy to use as possible. We want to make it easier to reduce errors with your on-call schedules, create schedule and escalation templates quickly, and fit on-call management into your existing as-code patterns.

Healthchecks is a cron job monitoring service which listens to HTTP requests and email messages ("pings") from your cron jobs and scheduled tasks ("checks"). It lets you update your job to send an HTTP request to the ping URL every time the job runs. When your job does not ping Healthchecks.io on time, then you will receive an alert! If you use Healthchecks for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Healthchecks to the right users in Squadcast.