Operations | Monitoring | ITSM | DevOps | Cloud

In the wide ocean of tech companies, we watched a giant shark get consumed by a megalodon.

If you’re an IT or network operations leader, consider the following questions: Network operators know how frustrating it can be to constantly contend with pressing network issues and outages. These team members spend copious amounts of time putting out fires, rather than focusing on efforts like making plans to optimize the network. These teams have to deal with high volumes of false alarms as well real incidents that affect network performance and availability and the user experience.

Organizations like yours are increasingly reliant on complex IT infrastructures to support their operations. Pervasive use of Kubernetes and microservices architectures continues to up the ante. Amidst this complexity, achieving comprehensive visibility into systems and applications has become both imperative for ensuring performance, reliability, and security, while also becoming ever-more challenging to achieve.

Funnels can be powerful tools for analyzing your UX, but figuring out exactly which user journeys you want to study can be challenging. Even if you have an ideal journey in mind, users often take steps you don’t expect. As a result, your funnels—and therefore, your optimization efforts—can easily miss the most influential pages in your application. Indeed, how do you build the best possible funnel when there are thousands of paths users can take after any given page?

Container-native technologies increase the scalability and speed of deployment offered by containerized infrastructure, but they also present new monitoring challenges for organizations that adopt them. For example, because containers are ephemeral and share resources, tracking resource provisioning in container-native tools is essential to ensure consistent application performance.

Today, incident management is a core part of organizations both big and small. But what if you don't have a program in place...where do you start? Or what if incident management is already a key part of your org, but you're looking to optimize it—where do you kick things off in that case? Consider another situation: What if you're an established organization with years of incident management experience—what are some things that you can do to take things to the next level?

Today, digital trust is required inside and outside the organization, so tools must be implemented, with cybersecurity methods and best practices in each layer of your systems and their infrastructure: applications, operating systems, users, both on-premise and in the cloud. This is what we call System Hardening an essential practice that lays the foundation for a safe IT infrastructure.