Jira Service Management (JSM) Review for Incident Management (2025)
Atlassian is shutting down OpsGenie. New sales already stopped on June 4, 2025, and the platform will be completely offline by April 5, 2027. As an OpsGenie user, you now face a critical decision: Migrate to Jira Service Management (JSM), Atlassian’s recommended path, or choose a different solution. And if you’re not sure JSM is the right fit for your team’s incident management needs, this review will help you decide. I signed up for JSM and put it through real-world testing.