This document discusses the history, concept, goals, and approaches to achieving observability in today's software industry, with an eye to the future benefits and potential evolution of the software development practice as a whole.

This is a sneak-peek of all the things that are in store for you in this guide. By the end of this guide, you should have answers to these questions: What is an online helpdesk and why do I need one? What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise? How do I put together a feature list? What if I have no idea what I need?

In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.

How much can you afford to lose? It takes 18.5 hours on average to resolve a data center incident. How much will that cost you?

Let's face it - the struggle to monitor basic server metrics in modern hybrid infrastructures is real. But deploying and maintaining monitoring tools doesn't have to be a major headache. Splunk Insights for Infrastructure can help your team index both Linux and AWS data, enabling them to quickly identify and remediate the root cause of problems.

How financial institutions are using ServiceNow for security operations

Splunk is probably the single most powerful tool for searching and exploring data you will ever encounter. Exploring Splunk provides an introduction to Splunk -- a basic understanding of Splunk's most important parts, combined with solutions to real-world problems.

It is essential to have a machine data analytics platform that can support logs, metrics and events. It is even more important to have machine data analytics platform as a service that eliminates additional burden of managing the management system.