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Accelerating Incident Response With Real-Time Business Data at Wayfair

Like any good e-commerce company, Wayfair collects a significant amount of data to use for business intelligence. Until recently, the majority of this data was crunched off-hours in preparation for business use the next day. We also create a great deal of data about our applications and infrastructure in real time.

Volunteers, Not Conscripts: Fixing Out-Of-Hours On-Call at Intercom

Uptime matters. At Intercom, we believe that keeping our product online and working well at all times is critical to the success of our business. Out-of-hours on-call is inherently disruptive to your life as an engineer. You need to be ready to respond quickly and competently to an alert about something being broken.