Operations | Monitoring | ITSM | DevOps | Cloud

The REAL reason your system WILL FAIL. We all talk about technical debt, but QA Debt is the silent killer costing companies millions. It's the accumulation of skipped regression checks, outdated test suites, and ignored production data. The result? Unpredictable, catastrophic outages that can sink your business (and your career!). Learn how to identify and pay down your QA Debt before it's too late. It's not about testing more it's about testing SMARTER.

How do you measure engineering excellence in the age of AI? In this ShipTalk episode, Dewan Ahmed talks with Adeeb Valiulla, leader of Developer Productivity & Efficiency at Harness, about redefining productivity beyond dashboards and vanity metrics.

Effortlessly access vital infrastructure data with Puppet Infra Assistant. Ask questions in natural language and get instant, contextual answers - no Puppet expertise required. Streamline operations, eliminate bottlenecks, and empower your team with self-service insights.

RITA, Resolve’s AI IT agent, automates license requests instantly with no tickets and no waiting. See how Zero Ticket IT transforms service desk efficiency.

See RITA, Resolve’s intelligent IT automation agent, in action as it handles one of IT’s most repetitive tasks: assigning and removing licenses. In this quick demo, RITA interprets a plain-language request, validates user details, and executes the license assignment automatically; no human intervention needed. Then, watch how just as easily it removes a license, showcasing true end-to-end automation that saves time, eliminates manual errors, and frees IT teams to focus on higher-value work.

Ever Wondered What is ITSM Problem Management? Here’s the Real Answer! In this video, we break down ITSM Problem Management in the simplest way possible. You’ll learn what ITSM Problem Management means, how it differs from incident management, and why it’s essential for modern IT operations. Whether you’re an IT professional, service desk agent, or beginner in IT service management, this video will help you understand how Problem Management improves efficiency, reduces downtime, and enhances user satisfaction.

Cortex now brings engineering intelligence directly into our MCP, giving teams a unified context for understanding their organization’s engineering performance. In this video, see how MCP transforms raw data into actionable insights that help teams improve velocity, reliability, and overall impact.

Adam Kinniburgh, VP Innovation at SquaredUp provides a quick overview and look at SquaredUp's smart dashboards.

In this lecture, we focus on continuous improvement in IT Asset Lifecycle Management. An effective ITALM program isn’t static, it evolves as technology, regulations, and business needs change. By regularly reviewing performance, learning from metrics, and adapting processes, organizations can make their IT asset management more efficient, resilient, and aligned with long-term goals. Don’t forget to like, subscribe, and turn on notifications to keep learning how to optimize your IT assets.

In this lecture, we guide you through creating your own IT Asset Lifecycle Management process. Bringing together everything covered in the course, we’ll show how to design a process that fits your organization’s goals, resources, and compliance requirements. A clear ITALM process ensures consistency, reduces risk, and helps you maximize the value of every asset from day one to retirement. Don’t forget to like, subscribe, and turn on notifications to keep learning how to optimize your IT assets.