In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

Hosted by: Louis-Victor Jadavji and Abhishek Singh from Taloflow Guests: Gopinath Balakrishnan from Google, Todd Kesselman from Taloflow.

Join a galactic battle for endpoints in this Star-Wars-inspired tabletop training for IT admins and MSPs.

In this clip, Dennis Henry of Okta explains why having more low-severity incidents can be a good thing. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happening, whereas “why” tends to single out a person, which can lead to a lot of blame.

This video covers how to use Checkly's API checks and active synthetic monitoring to streamline your API monitoring process and detect issues faster. We'll set up a new API check to monitor one of Checkly's API endpoints and go step-by-step from configuring the API request to defining essential headers, monitoring details and retry strategies.

Exploring the Ivanti IT Service Management Enterprise Solution Package The Ivanti IT Service Management Enterprise Solution Package is a comprehensive suite of business solutions. It includes Security Operations Management, HR Service Management, Governance, Risk, and Compliance, Project and Portfolio Management, and Facilities Management. Each application is built on the same platform as Ivanti's ITSM and ITAM solutions, ensuring seamless integration. The package extends service management best practices across the entire enterprise.

In this insightful webinar hosted by Lightrun and moderated by Eran Kinsbruner, global head of product marketing and best-selling author in the software development space we delved into the latest developments in software development and performance, focusing on the recent Google DORA report. In the first segment of the webinar, Nathen Harvey and Amanda Lewis from Google Cloud's DORA team provided a comprehensive overview of the latest report's findings, highlighting the emerging emphasis on Performance and Reliability in the industry.

In this clip, Dennis Henry of Okta explains why it's important to remember that mistakes happen for several reasons and don't have a single cause. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response.

With the power of Elastic on Google Cloud, you can bring your logs, metrics, traces, and profiling together at scale for unified visibility and AI-powered insights across your entire ecosystem. Discover how organizations of all sizes unify and visualize all their data in one place using the combined innovation of Elastic and Google Cloud.