Operations | Monitoring | ITSM | DevOps | Cloud

What is ITOM? Information technology operations management (ITOM) is the administration and management of an organization’s hardware, network, applications and technology needs. Generally regarded as the true meaning of “tech support,” it is a service-centric approach to IT infrastructure, IT support operations, IT networking and end user support.

In the intricate web of modern software systems and full-stack observability, knowing how requests flow and interact across distributed components is paramount. Distributed tracing tools can help you. To better understand how distributed tracing works and benefits, here’s our selection of top distributed tracing tools to choose from.

I have worked as a helpdesk specialist, cyber security analyst, information systems security engineer, professional services consultant, etc. At this point in my career, I have seen enough to relate with anyone in the IT world. Let’s narrow our focus and chat about monitoring system health and troubleshooting. Tool sprawl is the standard.

The term Server Monitoring, whilst put simply can be defined as the practice of obtaining into the behavior of your servers both physical and virtual, can be deemed complex. This is purely due to the vast range of servers that exist. Due to this, it is difficult to place a ‘one size fits all’ approach to Server Monitoring.

Whether you’re a developer or a security analyst, you probably already know the name Docker. Developers use Docker’s open-source platform to build, package, and distribute their applications. Since the application and all dependencies sit in the container, it runs consistently across different operating systems and environments. As with everything technology, Docker adoption is a good news/bad news story. Good news: DevOps teams can ship applications faster.

In in order to achieve DevOps success, you must measure how well your DevOps initiatives work. Tracking the right DevOps metrics will help you evaluate the effectiveness of your DevOps practices. In this article, I’ll explain many DevOps metrics, including their significance, the key metrics for various goals, and — best of all — tips for improving the score of each DevOps metric discussed here.

ITSM, which stands for IT service management, is a strategy for delivering IT services and support to an organization, its employees, customers and business partners. ITSM focuses on understanding end users’ expectations and improving the quality of both IT services and their delivery. In the early days of computers, employees relied on the company IT department for help whenever a computer issue arose.

Modern distributed applications are composed of potentially hundreds of disparate services, all containing code from different internal development teams as well as from third-party libraries and frameworks with limited external visibility. Instrumenting your code is essential for ensuring the operational excellence of all these different services. However, keeping your instrumentation up to date can be challenging when new issues arise outside the scope of your existing logs.

Recently, Elastic Universal ProfilingTM became generally available. It is the part of our Observability solution that allows users to do whole system, continuous profiling in production environments. If you're not familiar with continuous profiling, you are probably wondering what Universal Profiling is and why you should care. That's what we will address in this post.

Following its release under the open-source Apache 2.0 license in 2010, Elasticsearch rose to prominence as the world’s most popular enterprise search engine. Elasticsearch is frequently deployed alongside Logstash and Kibana, a combination known as the ELK stack, to enable log analytics use cases that include application observability, security log analysis, and understanding user behavior.