Operations | Monitoring | ITSM | DevOps | Cloud

In large tech organizations, keeping track of every laptop, desktop, and endpoint is one of the IT department’s toughest challenges. Each device needs to be accounted for, properly assigned, and compliant with the organization’s policies, all while teams, offices, and contractors constantly change.

We’re expanding the Open 360 AI experience to more users with a modernized navigation and full access to Grafana and OSD dashboards. Your existing dashboards, alerts, bookmarks, and integrations remain unchanged, while new AI-powered capabilities provide deeper explanations and actionable insights. Existing customers can request early access through their account team.

As Chief Legal Officer, I’ve personally navigated the complex, ever-shifting landscape where privacy compliance meets rapidly evolving technologies. Whether it’s the sweeping reach of a law protecting personal data in the EU, the specific demands of a law giving California residents more control over their personal information, or the critical protections of a law safeguarding sensitive patient health information in the U.S., one challenge remains.

Modern systems move fast. Features ship daily, user behavior shifts hourly, and risks surface in minutes. In that reality, logs are not just a troubleshooting artifact. They are your most expressive data source. Logs capture the words developers write to their future selves. They carry the full story of requests, users, experiments, errors, feature flags, and revenue events.

In enterprise boardrooms today, what was once an arms race to adopt more tools and chase every new capability has now crystallized into a single mandate, “Make the platform work harder without spending more.” The industry has reached a saturation point. The buyers who once greenlit expansions now demand efficiency. And the ones who built the stack? They’re rethinking it entirely. It’s no wonder platformization is taking off.