The latest News and Information on Microsoft 365 and related technologies.
The Exoprise Marketing team sat down with Exoprise CEO Jason Lieblich and Forrester Senior Analyst Andrew Hewitt, to understand the scope of end-user experience management (EUEM) and Service Watch Real User Monitoring (RUM) capabilities for a remote workforce.
One more “ops” phoneme like DevOps is ChatOps; or conversation-based development/operations. ChatOps has been growing in popularity as communication platforms such as Slack is ingrained in our day-to-day engineering lives. A team lead once told me “if it didn’t happen in Slack, it didn’t happen” showing the emphasis of communication platforms as a system of record.
As one of the leading enterprise collaboration software globally, Microsoft Teams helps remote workers come together and stay productive. But while IT already has tools to monitor Teams call quality metrics, the pandemic shifted the organizational landscape with all of us working remotely from home. Or at least work in a hybrid way! So what does that mean for Teams monitoring now? The shift necessitates a newer Microsoft Teams monitoring strategy approach that combines synthetics with real user monitoring (RUM) to get a complete seamless digital experience.
Written by Microsoft MVP Nick Cavalancia. Earlier this month, Microsoft announced the 2022 rollout of Mesh for Microsoft Teams as the next step in online and virtual collaboration. This seemingly bold step forward into a new type of interaction between individuals is more a natural evolution, taking years of augmented reality research and applying it in a way that provides value to organizations wanting to better collaborate.
Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. With an increase in market share, it’s one of those applications that you either expect an organization to be already using or planning to deploy out to their environment sooner rather than later.
In recent years self-service has become an imperative for many businesses. Offering comprehensive self-service options like a customer knowledge base, chat, and community forums plays a huge role in the self-service success. And, maybe even more critically important is unifying those different support channels, so that requests are captured, processed, and responded to within a single system.
