Operations | Monitoring | ITSM | DevOps | Cloud

In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom ) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, experience debt, shallow versus deep AI, and why “same work, more windows” is an early warning sign leaders ignore at their peril. It’s a grounded, human-centred look at what it really takes to make AI improve work, not just change it.

IT leadership best practices fail when organizations focus on tools instead of people. In this episode of SolarWinds TechPod, hosts Chrystal Taylor and Sean Sebring speak with Jon Collins, Field CTO and VP of Engagement at GigaOm, about what truly drives success in IT leadership—people, culture, and principles. This expert discussion breaks down why frameworks like Agile, ITIL, DevOps, and AI-driven operations succeed or fail based on leadership behaviors, prioritization, and trust—not technology alone.

Agentic AI isn’t limited to security operations. It’s already improving hospitals, financial systems, and service industries by reducing overload and filling skill gaps. Here’s the problem it was actually built to solve. Additional Resources: About Elastic Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform — the development platform used by thousands of companies, including more than 50% of the Fortune 500.