I’m a big fan of Saturday Night Live, and one of my most favorite skits is from the 1994/1995 season called Bathroom Monkey with Janeane Garafalo. It’s a fake television ad of a woman sitting on her couch, talking about how difficult it is to keep her bathroom clean. She describes this new product she discovered called “Bathroom Monkey” and how the Bathroom Monkey system can keep her entire bathroom clean for up to eight whole months—and she is loving it.

Providing exceptional customer service can leave little time for businesses to focus on marketing, which could be why a majority of MSPs rely on word-of-mouth referrals to grow. But relying on word-of-mouth referrals can lead to inconsistent growth, leaving you unable to accurately plan for the future. Marketing, on the other hand, allows you to sell your services with intention—helping you increase revenue by generating more consistent new customer leads and upselling current customers.

One of the top Elite partners I enjoy working with is an MSP based out of White Salmon, Washington called Radcomp. Over the years, I’ve worked closely with their manager of operations, Tyrell Midland. We’ve had all sorts of candid conversations in that time, but one we had last week I thought would make a great blog post.

The recent Kaseya VSA cyberattack is an important reminder of how security works best when we approach it as a community. The adversarial pivot to supply chain-based attacks for delivering ransomware underscore the role we all must play in helping to keep each other protected.

When security is done well it’s not always convenient. Advanced security can sometimes even mean minor inconveniences to MSPs and their employees. But the rise in ransomware attacks requires improved security measures and harder environments, making small inconveniences worth it in the long run. In this blog I’ll look at some options for how you can harden your N-able™ RMM dashboard.

Fast, reliable recovery is the whole reason we do backups in the first place. But the complexity of managing multiple backup products, juggling ever-growing local storage, keeping backup chains error free, and coordinating off-site backup storage can have a negative impact on the reliability that brings peace of mind. The more staff, people, and vendors are involved, the less likely your process will be consistent and error-free.