Sogeti, a Managed Service Provider (MSP) that provides tech and engineering resources worldwide, had a crucial IT challenge to solve. The MSP operates in more than 100 locations globally and was using six different monitoring tools to monitor its customers’ environments. It was a classic example of tool sprawl and needing to scale where multiple teams of engineers relied on too many disparate tools to manage their customers’ environments.

Following on from my last blog, which looked at some of the tips and tricks our partners found most useful during my Empower MSP 2021 course, here are some more sessions I wanted to highlight.

I have a long-time N-able partner whose account I managed off and on over the years. Although I am no longer in that role, we still keep in touch, chatting regularly about how their business is doing, and discussing their successes or any challenges they might currently be facing. This year, they set some pretty aggressive growth targets for their organization. Their revenues were off due to the pandemic, so they needed to regroup and double-down to make 2021 a more profitable year.

With more and more businesses continuing to work from home or allowing flexible remote work, managed services providers (MSPs) are faced with numerous obstacles—ranging from securing a multitude of new endpoints to remotely deploying software—as they work to best support their customers. This guide will outline the top seven IT challenges faced by businesses managing a remote workforce and provide solutions that MSPs can use to tackle them.

MSP software enables Managed Service Providers (MSPs) to remotely manage their customer endpoints and IT infrastructure. MSP software can help IT teams proactively manage issues by troubleshooting and resolving them to ultimately improve customer IT functions and minimize expenses.

Throughout the training sessions I hosted at Empower 2021, I heard a lot of partners say things like, “I didn’t know we could do this” or “This is super useful and nice to know.” So I wanted to write a couple blogs to share some of the things partners were happy to learn about N-able™ RMM. Before I start, you can watch most of the sessions in the MSP Institute.

Many people are familiar with the stories of coal miners using canaries to detect carbon monoxide and other toxic gases as a warning system for when they should evacuate. Even though cybersecurity is far removed from coal mining, it has an equivalent “canary in the coal mine” that takes the form of indicators of compromise, or IoC for short. So why should an MSP be concerned with looking for IoCs?

In the workplace, certain web pages can be a distraction for employee productivity—or worse, a disruption. If you’re a managed services provider (MSP), your customers may be interested in finding a way to control the types of websites their employees can access during the workday. One viable option for them to utilize is a DNS block to restrict access to certain web addresses on a given server. This article will help you understand what DNS block is, who uses it, and how it works.

Email blocked listing is a major problem, but sometimes overlooked in the conversation around spam and email threat prevention . The impact on a business can be devastating if it isn’t caught in time, especially if the company relies on email marketing for lead generation and customer correspondence. While it’s possible to recover from the effects, it’s a complicated process and may set back productivity in the meantime.