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The latest News and Information on Managed Service Providers and related technologies.

Digital Transformation Strategy for IT Teams: A Guide

Today, 93% of small business owners use at least one type of technology platform to help run their businesses. This is an extremely high percentage for small businesses, and the number only increases for large enterprises and corporations. Many organizations around the world are choosing to leave manual processes in the past and replace them with more efficient, technological solutions.

World Backup Day-3 Crucial Backup Lessons Learned

It’s World Backup Day! And that means that once again, backup vendors, influencers, and pundits are talking about the importance of backing up your data. Of course, that’s important, as is testing your backups on a regular basis, and making sure you’re adhering to regulatory and security standards in the process. But in the 12 years since World Backup Day began, surely we’ve learned some lessons about how to do backup better?

How to Improve End User Management in 2023

Not too long ago, devices used for work could only be accessed at the office, which meant that the end users of those devices had to travel to that location. Managing those end users was simpler because the devices were contained in a single area. These days, people own multiple devices and use many of them to get work done at home or on the go. In 2022, it was reported that about a quarter of U.S. employees work remotely.

Why is EDR Important? A Business Case for MSPs

The security industry may not have been making a lot of noise about Endpoint Detection and Response (EDR) for long, but it’s not actually a new technology. Despite having been around now for roughly 10 years, it’s only recently that EDR has really come to the fore. This has been driven by the fact that traditional antivirus struggles to cope with the increasing sophistication of modern malware, and is certainly unfit to handle new types of cyber threats.

The 2023 Network IT Management Report Part 4: Solutions for End-Users

This is the fourth in a four-part series focusing on the findings from our 2023 annual Field Report for IT Management. We surveyed 4500 IT professionals from internal IT teams and MSPs across North America to gauge where their organizations are heading from a network management perspective. In part four, we’ll discuss the needs of the end-user and how IT teams can contribute to their productivity. You can read the full 2023 field report and compare your own IT statistics here.

What Is Network Discovery?

There’s a reason why the network monitoring market reached about $2 billion in 2019 and is expected to reach $5 billion by 2026. In today’s tech-focused world, organizations require network monitoring to secure and manage their IT infrastructures. One of the crucial systems that every network monitoring and management operation needs to succeed is known as network discovery.

Intune vs SCCM: A Comparison of Microsoft Solutions

Figuring out which software solution will meet the needs of your organization’s IT environment can be a big challenge. There are many factors to consider before making a final decision, and one of those is to learn what software solutions are available. Intune and SCCM are two Microsoft solutions that help you manage the devices in your IT environment. Find out what each software solution does, how Intune vs SCCM compare to each other , and which one is right for you.

N-central Patch Monitoring Best Practices and Recommendations

The best part about patching in N-able N-central is the ability to fully automate the process, but even if that is accomplished correctly there is still a need to have the right amount of sensitivity of patch monitoring in place. I have always monitored patches in terms of age, I did so with WSUS v3 (15 years ago) and have always done so in N-central.

Outlook Zero-Day (CVE-2023-23397) Fix for N-central and N-sight

As you likely be all too aware, there is a Microsoft Outlook zero-day vulnerability listed under CVE-2023-23397. With the increased attacks on Outlook this month, Microsoft has pushed out fixes for about 80 Windows flaws. More information on some of those patches can be found in my colleague Lewis Pope’s March 2023 Patch Tuesday blog. Lewis was also kind enough to send over the remediation script for both N-able N-central and N-able N-sight.

Why You Should Utilize the SNMP Monitoring Tools in N-central

Network device monitoring is a crucial aspect of IT management and it helps organizations to ensure that their network infrastructure is running smoothly. Many people that use RMM solutions will often use an additional application to monitor their network devices. However, one of the huge benefits of using N-able N-central as your RMM solution is the way it allows you to monitor network devices through Simple Network Management Protocol (SNMP).