Operations | Monitoring | ITSM | DevOps | Cloud

The cornerstone of every successful relationship—business or otherwise—is a clear, mutual set of expectations. In IT, this plays out in the form of service level agreements (SLAs). But really, SLAs are only the first step in the journey to a happy customer relationship. The real key to maintaining happy customers over the long term is SLA management. Knowing how important SLAs are raises several questions: How do you create one, what should it contain, and how do you manage them?

As larger MSPs have been able to push their services upstream to bigger companies, and with the rise of things like co-managed IT services opening this option up to smaller MSPs as well, many are finding that this calls for them to adopt more mature IT service management (ITSM) practices. So how does ITSM differ from the professional services automation (PSA) platforms commonly used by MSPs?

Cloud backup solutions are characterized by diverse offerings, each with its own set of features, security measures, and pricing schemes. Our analysis will dissect the various components that constitute the cost of utilizing these services, ranging from storage and bandwidth fees to data transfer and retrieval expenses.

The landscape of IT constantly presents businesses with new challenges and opportunities. The “Leading IT Trends for 2024” report, a collaborative effort between Omdia and NinjaOne, offers a comprehensive exploration of how businesses are harnessing cutting-edge IT strategies to maintain a competitive edge.

Whether you’re an in-house IT professional or a managed service provider, ensuring the security and integrity of your networks is a crucial part of your bailiwick. In pursuit of greater security, Network Access Control (NAC) serves as a formidable guardian, ready to protect digital assets by regulating who gains entry to a network. Understanding the fundamental concepts and best practices of NAC is essential for any organization that values data security and network integrity.

I spend a lot of time talking about marketing with MSPs. While I enjoy hearing their tales of what works for them, it’s also important to understand what doesn’t or hasn’t worked. The most frequent complaint I hear is from partners working with marketing or lead generation agencies that feel they’re paying out a lot and seeing very little reward. So I thought I’d put together my top five tips for helping ensure a successful marketing agency engagement.

AVD (Azure Virtual Desktop) has grown in popularity and for many reasons many organizations are choosing to consume AVD via a specialist Managed Service Provider (MSP). For the MSPs offering AVD, monitoring and troubleshooting AVD especially for multi-tenant environments is challenging and involves significant, costly and skilled effort using native tools such as Azure Insights or Azure Monitor.

As an MSP, your role is to ensure your client’s network operates without a hitch. Checking the health of their network and sharing your findings in a network assessment report helps you identify potential vulnerabilities so you can fix them sooner rather than later. Creating these reports is a critical part of an MSP’s role, but it’s also a tedious one. That’s why we’ve created a network assessment report template.

Is your network management solution still up to the task? With remote work, cloud adoption, IoT, and more pushing networks to evolve rapidly, reliance on an outdated system risks performance issues, security gaps, insufficient visibility, and increased downtime. But when is it time to upgrade or replace your existing platform?

ManageEngine OpManager MSP now features the integration of the IP address management (IPAM) and switch port mapper (SPM) add-on. But what does this mean for MSPs, and how can it solve the challenges MSPs face daily?