Although endpoint detection and response has been around since 2013, EDR is still IT security’s most popular buzzword today. The reason why organizations around the globe choose to use endpoint detection and response as one of their top security solutions is simple: it works. Fighting against malicious endpoint threats and cyberattacks is by no means an easy task.

As your MSP business grows and develops, it’s highly likely that at some point you’re going to find that the tools you originally chose to support your business may not be enough for your current needs. Obviously, no vendor wants to lose customers, and we’d all rather make sure you’re using your existing tools to their full capacity. However, there are going to be times when your existing toolset will be holding you back, and you need to know how to spot that.

Overall, 59.77% of these customers said “All 3 of These Areas” are on the radar! Software as a Service (SaaS) has become a staple in the modern workplace. With the new last mile of the office network, businesses have had to adapt to a hybrid work-from-home model, making SaaS apps more critical than ever. In fact, Gartner predicts that the SaaS industry as a whole will see 16.8% growth in 2023.

Check Point’s 2022 Workforce Security Report states that more than half of the workforce works remotely in 57% of organizations. The increase in the number of employees that work from home brings up new security implications that on-premise IT environments didn’t have to worry about. As organizations continue to undergo digital transformation, the existing network and network security architectures no longer meet the needs of the current digital era.

As we move into the new year, organizations can expect the number of cyberattacks to increase significantly. In order to battle these upcoming threats, effective patching and patch management processes will be essential. Before patching vulnerabilities, there are two main vulnerability assessments that IT teams should focus on: CVE & CVSS scores. Below, we’ll examine the importance of CVE & CVSS scores along with some of their uses and benefits in the cybersecurity space.

“If you are a managed service provider (MSP) in Switzerland, your customers are very likely Swiss customers, so they speak the local language, and they want their data to be in Switzerland, and they want your service provider to comply with all the Swiss regulations. And the same is true in 190 other countries, especially after last year,”

It is safe to say that anyone responsible for patch management will have had their fair share of issues with Windows Feature Updates over the years. These updates have amounted to new operating systems versions being released up to twice a year, and needless to say, could be huge in size—ranging anywhere from 3GB to 6GB. This resulted in not only long download times, but also lengthy install times—anywhere from one to two hours—that required multiple reboots to complete.

As the cyberthreat landscape is getting more sophisticated, the need for skilled cybersecurity professionals is also rising. The recent 2022 (ISC)2 Cybersecurity Workforce Study revealed that, in the past year, the cybersecurity workforce gap (the difference between the number of security professionals required and the number of suitably qualified people in the marketplace) has grown more than twice as much as the number of actual cybersecurity workforce hired, with a 26.2% year-on-year increase.

This is the second in a four-part series focusing on the findings from our 2023 annual Field Report for IT Management. We surveyed 4500 IT professionals from internal IT teams and MSPs across North America to gauge where their organizations are heading from a network management perspective. In part two, we’ll discuss the confidence IT pros have in their networks and how they can use automation to do more with less. You can read the full 2023 field report and compare your own IT statistics here.