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How to Get Real-Time Network Insight into Microsoft Teams Call Quality

A recent Exoprise customer survey found that 60-70% of application problems occur within the enterprise environment or home network/ISP. So, if you need to resolve Teams call quality problems, it's best to investigate your network before you try and finger point to Microsoft. In today's article, we see how this applies to Exoprise when team members work from home or in a hybrid work setting. Last Friday, at about 10:00 am EST, I jumped on an impromptu video call with one of my sales colleagues to discuss an ongoing marketing project. Although I am based in the Northern Virginia area, my comrade (as they say in British English!) is from Boston.

5 Best Practices of Network Security Monitoring

According to Accenture’s “State of Cybersecurity Resilience 2021” report, security attacks have increased 31% from 2021 to 2022. This statistic shows that organizations are not ready with a robust security plan and lack continuous network monitoring, resulting in security loopholes. Efficient network infrastructure is crucial for the success of your enterprise.

Fundamentals: Load Balancing and the Right Distribution Algorithm for You

With the right load balancing in place, the demand of increasing web traffic can become manageable, but how do you determine which load balancing algorithm is best suited for your applications? Does the ease of use of static load balancing better suit the services you provide, or would your system benefit from a more complex and dynamic set of algorithms to maximize efficiency? In this blog post, we discuss what to consider when deciding on the right load-balancing algorithm.

THWACK Livecast: Automating Your Way Beyond Simple Incident Management

Presented by: Kevin M. Sparenberg (KMSigma) and David Russell (david.russell.CSM) It’s time to take your service desk solution to the next level with automation rules. Built on the framework of simple rules, you can improve efficiency, refine standardized processes, and transform the way your organization runs. This THWACK© Livecast is all about how automation rules in SolarWinds© Service Desk can help lighten the load and allow your teams to focus on those big picture projects which actually improve the business. Let's stop getting bogged down in the minutia and manual interaction of incident management and instead look at ways to lighten your load.

7 Ways to Slam Dunk Your Next Network Assessment Using Auvik

So, you’re an MSP that’s recently won a new client. As part of the deal, you’ve promised a network assessment: a look at the overall network to determine if there are any glaring issues that will interfere with day-to-day operations. The topology is vast, spanning multiple sites and dozens of switches and firewalls. How do you act quickly? And what should you be looking for? Here are 7 network assessment tasks Auvik can help you easily complete.

Higher Education and the Persnickety Network: How Monitoring Comes to the Rescue

Colleges and universities face immense IT challenges. The end user base is regularly overturning with students coming and going. And residential students are just part of the problem. Increasingly, schools support extensive distance learning, which only gained ground thanks to COVID. Now that remote work and distance learning are the new mandates, there are even more difficult challenges for Higher Education IT to deal with.

4 Key Reasons Service Virtualization is a Must for Agile Teams

Service virtualization is not new. In fact, the concept and technology were established 20 years ago. At its core, service virtualization offers the ability to simulate behavior, data, and performance characteristics of applications and services. Through service virtualization, teams can ensure they have an on-demand environment to support their testing needs.

10 Ways MSPs Can Punch Above Their Weight

Sometimes we associate fast-growing networks with power and success, but being small doesn’t mean you can’t compete—you just need to be smarter at creating a sustainable competitive advantage. Here are 10 things you can do as a small managed service provider (MSP) to punch above your weight. A documented process is a consistent process. And once you document how a process is carried out, you can then look for ways it can be improved.