Operations | Monitoring | ITSM | DevOps | Cloud

Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT teams and other business units.

Several open-source standards have emerged for AI agents and agentic frameworks, aiming to improve interoperability and standardization in the rapidly evolving field of AI.

At Grafana Labs, we believe in treating everyone with respect, and a core aspect of respect is clear and transparent communication. When we decided to move Grafana OnCall (OSS) into maintenance mode, we knew that along with the public announcement, there would be a lot of questions.

Enterprises across industry verticals are looking for new ways to increase the efficacy of their businesses. One way to do this is building an efficient pipeline of processes, employees, devices, and services that are all tightly integrated to get the best return on investment. However, this requires an efficient telecommunication system where industry machines, personnel, and business services use continuous, performant, and reliable communications to work together.

2024 was a huge year for Apache DataFusion, and 2025 is looking to be even bigger. The project officially became a top-level Apache Software Foundation project, achieved best-in-class performance for querying Parquet files in the ClickBench benchmark, and had a research paper accepted for SIGMOD.