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The latest News and Information on Service Center Operations Manager and related technologies.

IT Monitoring News | November '24 Edition

Welcome to our November edition of the NiCE bi-monthly newsletter! We’re thrilled to share the latest updates, insights, and events to keep you ahead in the ever-evolving IT monitoring landscape, primarily revolving around Microsoft System Center. Whether you’re looking to stay current with new features, understand best practices, or network with fellow professionals, our newsletter has you covered.

Building a better search experience

As someone deeply invested in the evolution of SquaredUp, I’d like to share more about our search capability and how we designed the functionality. SquaredUp can connect to 100+ data sources, thousands of objects, tons of metrics, and and we offer many purpose-built out-of-the-box dashboards and monitors. We've deliberately designed our search experience to be able to handle the complexity of various data environments and make finding relevant information seamless and efficient.

Rolling your own DevOps metrics

The principle of continuous improvement is central to the practice of observability. Naturally, within the data-driven philosophy of DevOps this implies an ongoing cycle of acting, measuring and improving. For many teams, the classic four DORA metrics are seen as a gold standard. As I discussed in a previous article, whilst DORA metrics are a great starting point for assessing your agile capabilities, they are not necessarily definitive.

SquaredUp Live 2024: A round-up of our virtual customer workshop

Last week, we were very excited to host our second virtual customer workshop! We’d received so much positive feedback on last year’s debut that we knew we had to do it again. Using the digital conferencing app Gather Town, we were pleased to welcome 89 attendees from 13 different countries to our virtual “SquaredUp Town”.

DORA Metrics in perspective

A friend of mine once had an annual appraisal where his manager blithely declared to him that his target for the next year was "to exceed his targets". Rather than spend the next year screaming silently whilst trapped inside an MC Esher-esque cycle of infinite recursion, my friend politely demurred and requested a more achievable goal, such as building a time machine out of jellybeans.

Introducing dashboard folders

One of the most common challenges our users face is navigating a growing number of dashboards as their SquaredUp usage increases. That's where dashboard folders come in! We’ve designed dashboard folders to help our users stay organized, even in large and complex environments. Here are some ways we think dashboard folders can improve your dashboard organization and navigation.
Sponsored Post

Innovative Approaches to Ransomware Protection with NetApp Monitoring

Analysis of innovative approaches to ransomware protection using NetApp monitoring tools, with a focus on how these tools enhance data security, ensure system integrity, and provide real-time threat detection and response. This includes examining the integration of advanced security features within NetApp's monitoring framework, leveraging AI-driven analytics to identify and mitigate ransomware threats, and exploring the role of automated responses in safeguarding critical data assets.

Entra ID Security Monitoring

The whitepaper delves into how effective monitoring of identity access and authentication can enhance security, improve compliance, and mitigate potential threats. By examining key metrics, best practices, and real-time monitoring strategies, this whitepaper demonstrates how Microsoft Entra ID monitoring can proactively safeguard IT infrastructures, detect suspicious activity, and streamline access management for hybrid environments.