Content Delivery Network produces numerous log files called CDN logs to deliver video across the internet to our homes and mobile devices. These logs contain crucial information about the CDN servers' performance and video streaming quality. Also, it contains terabytes of data, which has its own set of hurdles in terms of handling it in real-time and performing analytics to understand user experience and network concerns.
It’s virtually impossible to manage today’s complex IT environments at scale without a comprehensive system monitoring solution that allows you to check the health of all your applications and services from a single pane of glass. When your end users are experiencing difficulties, you must have such a tool in place that lets you quickly ascertain and remediate the root cause of the slowdown or error.
Many of the concepts SREs take for granted about incident management originated with efforts to fight fires in California in the 1970s.
Eight years back we were inspired to create an employee experience on par with the best customer experience available anywhere. Fast forward to today, we are the only Challenger in the Gartner magic quadrant for ITSM tools, enabling customers to delight their employees with a modern and right-sized service management solution.
