What is an ITSM Maturity Model and How to Build Your Own
An ITSM maturity model offers a framework that organizations can use to assess and enhance their IT Service Management practices. This model measures the effectiveness and efficiency of IT processes, providing a clear roadmap for growth. Organizations apply these models to evaluate their current IT Service Management capabilities, identify areas that need improvement, and ensure alignment with their business goals. Think of an ITSM maturity model as a strategic guide.