Operations | Monitoring | ITSM | DevOps | Cloud

A customer support technician is a technical professional who helps customers solve issues with hardware, software, and IT systems. They’re often the first point of contact when something breaks, whether that’s a computer glitch, a network outage, or a software error. The role is all about troubleshooting, guiding users through solutions, and making sure technology runs the way it’s supposed to.

Telemetry data is growing at an average of 29% a year — doubling costs every 18 months. That’s putting pressure on ITOps budgets, observability platforms, SecOps teams, and SIEM deployments alike. In this post, we’ll explore how unchecked data volumes, siloed tools, and aging architectures are creating a telemetry cost crunch that limits visibility, slows both troubleshooting and threat detection, and impacts business outcomes.

Hector is proud to announce that it has achieved ISO 27001 certification, the leading international standard for information security management. This certification confirms that the company applies globally recognized best practices to protect sensitive data, reduce risks, and ensure the confidentiality, integrity, and availability of information.

In 2025, inventory management has become a crucial challenge for schools. Between laptops, tablets, scientific equipment, audiovisual gear, musical instruments, textbooks, and sports equipment, schools must handle an ever-growing volume of assets. Without the right tool, this often leads to losses, waste, poor allocation of resources, and an overload of administrative work. Fortunately, several inventory management solutions now make it possible to centralize and simplify this task.

Before we talk about AI-native monitoring, let’s take a quick step back to make sure everyone is on the same page. In software engineering, monitoring is the continuous collection and analysis of data about a system’s health, performance, and behavior. Tools like Scout Monitoring, Datadog, and New Relic traditionally track server uptime, request latency, error rates, and database performance.