Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!

Join us for this webinar as we explore how our newly launched Sumo Logic Mo Copilot redefines incident management with the power of AI. We'll examine the limitations of traditional troubleshooting methods and why they fall short in today’s fast-paced environments. Discover how Mo Copilot leverages advanced machine learning and automation to streamline root cause analysis and reduce mean time to resolution (MTTR). We'll also showcase a live demonstration and highlight how Mo Copilot integrates into your workflow, transforming how you manage operational reliability.

In this episode of Kubernetes for Humans, we speak with Ahmed Bebars, a Principal Engineer at the New York Times and a CNCF Ambassador, who offers a unique perspective on cloud native technologies. Ahmed recounts his professional journey in accounting before transitioning into the technology sector, leading to his current deep involvement with the Kubernetes ecosystem. He shares his initial introduction to Kubernetes almost a decade ago, recognizing its capabilities in container orchestration.

It's not every day that commercial firmware gets open-sourced. In this clip, we talk about why it's so uncommon—and why it’s a huge learning opportunity when it does happen. From modern development practices to years of debugging edge cases, open-source firmware gives engineers a rare look inside real production code.