Operations | Monitoring | ITSM | DevOps | Cloud

As we all know, the pandemic changed everything, from the way we shopped to the way we received healthcare. It introduced a whole new way to interact with healthcare professionals for yearly check-ups, consultations, and more. The pandemic also put the network in the spotlight as a critical method to deliver reliable applications experiences. All, if not most medical professionals used the telehealth application as one of the only ways to provide quality patient care.

Bilt Graphic Paper Private Limited (BGPPL), a subsidiary of Bilt Paper B.V., is a paper manufacturing company based in India, with manufacturing plants in Bhigwan, Ballarpur, and Ashti in the state of Maharashtra. BGPPL established the most modern technology in the writing and printing segment in India intending to meet every demand of the rapidly progressing printing industry.

Qiao Han is a Software Engineer at BasisAI and co-author of Boxkite. He is interested in everything related to observability and has contributed to popular open source projects like libcurl and aiohttp. This post is written together with his coworker Linh Nguyen, who is a Tech Lead at BasisAI.

A Maori proverb says, “What is the most important thing in the world? It is the people, it is the people, it is the people.” At New Zealand Trade and Enterprise (NZTE), a government-owned business development agency responsible for supporting exporters from more than 50 countries, we live by that proverb, keeping people at the center of everything we do. Our aim is to promote a productive, sustainable, and inclusive economy in New Zealand and the world.

In the IT team at Redox, I wear two hats: Software Development Manager and DBA. I’m the only DBA in the team, so if anything goes wrong it’s my job to identify and fix it. As you might imagine, this can be challenging when being a DBA isn’t your full-time role. Based in Sydney, Redox is one of the leading chemical and ingredients distributors in the world, with over 350 employees across our locations in Australia, New Zealand, Malaysia, and the US.

Cox Automotive is a global company with over 40,000 auto dealer clients across five continents. The company, which houses Kelly Blue Book, Autotrader, and 25 other brands, was built through acquisitions. Its IT Operations team is tasked with bringing them together under the Cox Automotive umbrella and ensuring “a good, consistent experience” for its customers worldwide.

Many sectors suffered during the COVID-19 pandemic, but the travel and hospitality industry was struck particularly hard as the world went into lockdown and governments urged us to stay home. According to the International Air Transport Association, global air passenger demand in 2020 was down a record 65.9% from the previous year, and the tourism industry saw an estimated loss of 100.8 million jobs worldwide.

Ayyeka connects decision makers to their remote assets, so they can make better and timely decisions. Their Industrial IoT solutions for remote monitoring enable asset owners and operators to achieve enhanced compliance and improved efficiency across the board. Hardware, software, and digital services are merged to deliver an end-to-end experience and value when connecting asset and infrastructure networks to data systems.

I recently spoke to the IT Director and Head of End User Computing at a leading healthcare company who implemented Salesforce globally across their entire employee user base 9 months ago (before later becoming a Nexthink customer). She told me their Salesforce licensing model was similar to others you’ll see in market: a set of base licenses and then selected add-ons based on employee roles – with some at no charge and others priced ala carte. Her problem? License metering.

Rich Anakor, chief solutions architect at Vanguard, is on a small team with a big goal: Give Vanguard customers a better experience by enabling internal engineering teams to better understand their massively complex production environment—and to do that quickly across the entire organization, in the notoriously slow-moving financial services industry. They also had a big problem: The production environment itself.