Operations | Monitoring | ITSM | DevOps | Cloud

The events of 2020 have accelerated ecommerce, increasing demand for and traffic on online marketplaces. Analyst eMarketer predicts that ecommerce sales in the United States will grow 18% in 2020, against an overall fall in total retail sales of 10.5% for the year. Likewise, our business—Japan-headquartered consumer-to-consumer marketplace Mercari Inc—is growing rapidly. In the United States alone, we have seen 74% year-on-year growth in monthly average users to 3.4 million.

It’s not everyday we are given a chance to get a first-hand look at how one of today’s leading and most advanced enterprises operates its IT stack. That’s why we were very excited when three senior IT executives from Expedia accepted our invitation to participate in a webinar discussing the company’s IT modernization journey.

For the digital workplace team at ABN AMRO, it wasn’t just the COVID-19 crisis itself that was unexpected. If you’d have told us in January 2020 that – within a few months – our tooling and capability would be the subject of direct and regular attention by the board at our company, we would have had trouble believing that, too. ABN AMRO has long had quite a special focus on employee experience in general.